/ Daily News/July 21, 2022 Guangzhou -- As the world's leading brand of home appliances, Siemens home Appliances has been developing in a balanced way in quality, price and service by virtue of breakthrough technological innovation and green transformation, focusing on consumers' pursuit of smart life, convenient service and quick and efficient overall adaptation. For consumers to create continuous improvement of consumption experience.
Since Siemens home appliances entered the Chinese market in 1994, it has become one of the most recognized home appliances brands in China thanks to its century-old German philosophy, industry-leading cutting-edge technology and high-quality innovative products. In fact, what Siemens Home appliances provides is not limited to technology and products. In order to solve the pain points and needs of consumers in different consumption stages, Siemens home Appliances keeps expanding the service boundary, integrating the star-level service system of German exquisite life into the environment of China's economic growth and consumption upgrading.Major: covering survey, design, renovation and installation
For household appliances consumption, under the tide of consumption upgrading, it is no longer limited to the simple scene of purchasing and using a single product, but often involves partial upgrading or overall adaptation.
Take the kitchen as an example, in addition to considering the overall design style of the kitchen, the newly renovated family will also involve a lot of professional knowledge and details, such as if the measurement size and installation conditions are consistent? Is the design of sewer pipe and lampblack pipe reasonable? Are water and electricity lines fully reserved? Once there are omissions in these issues, the small will overturn the design, the big will re-knock the wall slot, consumers often spend money and effort. Siemens home Appliances Service provides professional site survey, professional design, professional water and electricity road reconstruction and installation services, to solve the problem in front of the whole dimension of home appliances consumption pain points.
For example, in the aspect of the overall kitchen renovation, Siemens household appliances combined with the e-commerce platform to create different styles of overall kitchen sets, and the VIP service team set up by e-commerce customer service to provide one-to-one special reception. The whole kitchen design effect, Siemens home appliances visualization of the "dream kitchen", VIP service team from product selection, kitchen renderings, engineers door-to-door survey to design, the whole process tracking, to ensure that quality, fast to complete the kitchen decoration and transformation.
For the household appliance industry, after-sales service is an important reflection of brand competitiveness. Slow processing of work order, untimely service, scattered internal information and complicated process will affect the efficiency of after-sales service, especially in the 618 and Double 11 shopping festivals. A large number of door-to-door installation and commissioning, return and replacement consultation, equipment maintenance and other after-sales work orders come, directly determine the customer's purchase experience. Therefore, a 7*24 hours of manual customer service online, the fastest next-day door-to-door service, after professional training of the self-support team becomes particularly important.
At present, Siemens household appliances star after-sales service team has about 7500 front-line service staff, 1500 of which are from the self-run service team, nearly half of the engineers have accumulated more than six years of after-sales service experience in the brand. In the face of problems such as "inefficient processing, uneven service quality and low satisfaction" in the industry, Siemens home Appliances focuses on the actual needs of customers, adheres to the leading service concept, and comprehensively improves star-level service from three dimensions: processing efficiency, service quality and customer satisfaction. 7x24 hours hotline, 7x16 hours online service, 24 hours urban door-to-door service speed to ensure that user needs can be quickly processed, original factory pre-sale service, original factory parts maintenance and free installation and testing to ensure high quality service, lifetime service to further enhance service value, to improve user satisfaction.
The efficient service of "fast after-sales response, fast door-to-door service and fast fault handling" of Siemens home appliances, the fundamental reason comes from the continuous construction of Siemens home appliances service network. Since 2008, Siemens Home Appliances has built and improved the national customer service network, with two contact centers in Nanjing and Chengdu as the core, and opened nearly 700 customer service seats to centrally handle the customer needs received through phone calls, wechat, emails and social media.
In addition to the contact center, Siemens home Appliances is also equipped with 33 customer service centers, 200 directly affiliated service stations, 1500 special maintenance outlets, with professional and fast service to provide consumers with a variety of after-sales solutions.Close: "One-stop "
" all the time, Siemens household appliances will be "intimate" as one of the important standards of service, from the consumer decided to buy, to the end of the installation of the old product recycling, the whole process without repeated errands, without doing it yourself, really experience the comfortable consumption upgrade.
Take Siemens refrigerator as an example, regular door-to-door cleaning service has become a word-of-mouth experience for consumers: "the appointment is also very simple, directly call the customer service phone of Siemens household appliances to make an appointment, within 24 hours after the appointment there will be an engineer to the door, using the original factory cleaner, professional cleaning of your refrigerator. The whole process is very professional and the cleaning results are instant and the fridge is completely new."
Another intimate detail shows that the service of Siemens home appliances goes ahead of consumers. Taking range hood as an example, Siemens household appliances found that many consumers buy high-performance range hood, there are still smoke exhaust effect is not ideal trouble. In fact, this kind of problem is very likely to be affected by the smoke exhaust pipe, if the installation is slightly not standardized, it will lead to a sharp reduction in smoke exhaust volume, lampblack backfilling and other reaction in the process of use, and then weaken the smoke exhaust effect.
In order to maximize the efficiency of products, Siemens household appliances has provided pre-embedded pipe service in 9 cities across the country. Consumers only need to dial the customer service number, and professional personnel will come to the door to provide pre-embedded pipe service, select the best installation location of the range hood from the field survey public access, and provide professional pipe design and planning. To install professional smoke prevention treasure, smoke pipe embedded, Siemens home appliances to provide a full set of intimate service process, improve the kitchen smoke experience.
At present, the consumer demand of users does not only stay in the purchase and use of products, but throughout the pre-sale, sale, after-sales consumption experience of the whole link, the whole life cycle, and pay more attention to the guarantee and promotion of services. Siemens Home Appliances believes that professional, fast and intimate service has become a deep link with consumers, and is also the core to achieve "new growth" in the electrical industry. It is running neck and neck in products, technologies and services, and the role and value of the services it provides in the whole process of consumption has been the same as the product itself. Become one of the important factors to expand the market and brand building. In the future, Siemens Home Appliances will continue to focus on home appliances with both design and quality as the starting point, and create more one-stop services that can actually solve the pain points of consumption, so that more and more Chinese consumers can feel the charm of German Seiko and obtain higher quality life experience.
Siemens Appliances, a well-known brand of the German high-end home appliance manufacturer BSH Group, has been leading the global standard for high-end home appliance technology, innovation and design for 175 years. Currently, Siemens Home Appliances has nearly 62,000 employees and 40 factories around the world, providing one-stop solutions to consumers in more than 40 countries and regions with full-scene smart home appliances. As a global leader in the research, development and manufacturing of energy efficient home appliances, Siemens Home Appliances continues to bring consumers a higher quality of life, and create a sustainable future with a progressive brand concept.
< /p>Since entering the Chinese market in 1994, Siemens home appliances has won the favor and recognition of Chinese consumers rapidly with its international innovative concept, global unified production and testing standards and high quality products. At present, in addition to refrigerators, washing machines and clothes dryers, Siemens home appliances products also include dishwashers, embedded steam boxes, ovens, range hoods, cooktops and fully automatic coffee machines, which further meet the growing demand of China's high-end home appliances market and protect consumers' healthy and quality life.
