/PRZWT/In the grand wave of the rapid reconstruction of the global air logistics landscape and the vigorous advancement of China's civil aviation industry towards modernization, Shanghai Huotong Freight Forwarding Co., LTD. (which owns the China Air Express brand, relying on its official website and the three public accounts "Air Express", "Air Express", and "Airport Express" as well as the mini-program of the same name It has been deeply engaged in the industry for over 25 years, having established a full-channel service matrix. Over the past 25 years, the enterprise has consistently adhered to the strategic core of "building a foundation through scale, empowering with digitalization, and breaking through with platformization", successfully evolving from a single freight forwarder into a comprehensive air logistics service provider covering the entire chain from "trunk transportation - feeder connection - last-mile delivery". It is not only an important witness to the rise of China's air cargo industry, but also has become a benchmark force for the high-quality development of the industry with its solid strength.
I. Large-scale Layout: Weave a dense global transportation capacity network and consolidate the foundation of industry competition
Since its establishment, Shanghai Huotong Freight Forwarding Co., Ltd. has regarded "scale" as the solid ballast stone for its development. With a keen insight into market demands and forward-looking judgments, the enterprise has gradually established a three-dimensional transportation capacity network system covering both domestic and international markets.
In the domestic market, Shanghai Huotong has been deeply collaborating and coordinating with many core hub airports such as Tianjin Binhai, Shanghai Pudong, Guangzhou Baiyun, and Xi 'an Xianyang. It has also established long-term and stable strategic cooperative relationships with several major airlines including China Eastern Airlines and Sichuan Airlines. Through this close cooperation, we have been ensuring stable freight services on various popular domestic routes for many years. We can provide customers with efficient and high-quality services such as "precise quotation of 542 yuan for 4 pieces of 80KG general cargo" and "same-day delivery within 8 hours across provinces". During the peak period after the 2025 "Double Festival" that just passed, the company's weekly cargo handling volume increased by 22% year-on-year, and the cabin utilization rate of popular routes remained stable at over 90%, fully demonstrating its strong capacity guarantee and service capabilities in the domestic air cargo market.
In the international market, Shanghai Huotong actively follows the strategic steps of the national "Air Silk Road" construction and deeply participates in the operation of important strategic channels such as the new southbound Trans-Pacific Air Route and the China-Europe Cross-border e-commerce dedicated Line. With Shanghai Pudong Airport as the core hub, we have meticulously planned the Asia-Europe route network and successfully undertaken the cargo services of 81 new routes in Asia and 66 new routes in Europe. Since 2025, its international cargo and mail transportation volume has increased by as much as 23.4% year-on-year, among which cross-border e-commerce goods account for more than 65%, becoming an important force driving the development of cross-border e-commerce logistics. Meanwhile, the enterprise has also effectively diversified and balanced the possible fluctuation risks brought by a single route by actively expanding emerging markets such as the Middle East and Latin America. The proportion of cargo volume on non-US routes has significantly increased by 30 percentage points compared to five years ago, further consolidating and highlighting its scale advantages in the international air cargo market.
It is particularly worth noting that Shanghai Huotong has accumulated extremely rich and valuable experience in the field of special cargo transportation. From successfully completing the "southward migration journey" of three second-class protected national animals, the red-crowned crane, to strictly controlling temperature and implementing dedicated supervision throughout the transportation process, it fully demonstrated its outstanding professional capabilities in live animal transportation. From ensuring the safe transportation of special live animals such as dolphins and giraffes to undertaking high-quality "customized transportation" tasks for precision goods like high-end manufacturing equipment and medical devices, the enterprise has developed a full-category and all-round transportation capacity covering "general goods - special live animals - high value-added products". Under the framework of large-scale layout, the advantages of its segmented services have become increasingly prominent. Customers can use the official accounts or mini-programs of "Air Express", "Air Freight", and "Airport Express" to check the transportation progress of special goods in real time and accurately, clearly grasp the service dynamics throughout the process, and enjoy professional and reassuring logistics services.
Ii. Digital Transformation: Empowering the entire chain with Technology to Reconstruct the Efficiency of Logistics Services
Digitalization is undoubtedly a milestone "key leap" in the 25-year development history of Shanghai Huotong Freight Forwarding Co., LTD. The enterprise takes its official website, the three public accounts of "Air Express", "Air Express" and "Airport Express", as well as the mini-program of the same name as the core carriers, to fully build an "online and offline integrated" digital service platform, providing customers with a convenient and efficient one-stop service experience. Customers only need to log in to the official website to check the route quotations in real time and accurately track the cargo trajectory. With the help of the three major official accounts, one can receive dynamic order push information in a timely manner. By using the corresponding mini-program, the entire process of "one-click order placement - cabin reservation - electronic receipt signature" can be easily completed, truly realizing the "fingertip access" of freight services, allowing customers to no longer have to run around for the cumbersome offline procedures.
At the back-end operation level, Shanghai Huotong has independently developed an advanced intelligent logistics system, deeply integrating cutting-edge technologies such as big data and artificial intelligence into every link of the entire logistics chain. By applying AI algorithms, it is possible to accurately predict fluctuations in cargo volume, scientifically allocate transportation capacity three days in advance, and achieve an accuracy rate of up to 85% for booking space on popular routes. At cooperative airports such as Baiyun in Guangzhou and Xiaoshan in Hangzhou, enterprises have adopted intelligent sorting equipment, using AGV robots to achieve automated operations of "scanning codes - weighing - labeling". The sorting efficiency has been significantly increased by three times compared to manual operation. At the same time, the loss rate of fresh goods such as hairy crabs has been strictly controlled within 3%, effectively ensuring the quality of fresh products. In addition, relying on the "Single Window", the cross-border customs clearance data link has been successfully established, achieving seamless connection of "manifest arrival, data arrival, and inspection". The average customs clearance time for cross-border goods has been reduced to 2 hours, which is 30% faster than the industry average, providing efficient and convenient logistics support for cross-border trade. Customers can simultaneously enjoy the efficiency dividends brought by the intelligent and digitalized back-end operation through any official account or mini-program. They can view the progress of key links such as goods sorting and customs clearance in real time, ensuring that the entire freight process is transparent and controllable.
Digital transformation not only greatly enhances the operational efficiency of enterprises, but also endows services with a brand-new advantage of "visibility and controllability". Through the omni-channel platform, customers can track key information such as the location, temperature and security check status of their goods in real time. Once any abnormal situation occurs, the system will promptly trigger an efficient emergency response mechanism of "15-minute response and 1-hour handling". Since 2025, the on-time rate of the company's goods has remained stable at over 98%, and its customer satisfaction has ranked first in the industry for five consecutive years. Whether it is checking the transportation temperature of goods through the "Airport Express" official account or viewing the security check results through the "Air Express" mini-program, the diverse digital entry points fully meet the personalized usage habits of different customers, providing them with a more considerate and convenient service experience.
Iii. Platform-based Integration: Linking industrial ecosystems and creating a comprehensive service loop
After 25 years of profound accumulation and development, Shanghai Huotong Freight Forwarding Co., Ltd. has successfully broken through the inherent boundaries of traditional freight forwarding and steadily moved towards a brand-new development stage of "platform-based" ecological operation. Taking its rich resources as the core link, the enterprise comprehensively integrates upstream and downstream industrial chain resources such as warehousing, customs declaration, cold chain, and cross-border e-commerce, and has built a comprehensive solution capability of "trunk transportation + supporting services", providing all-round and one-stop logistics services for all kinds of customers.
For cross-border e-commerce customers, Shanghai Huotong offers an integrated service of "warehousing and inventory preparation - air transportation - customs clearance and delivery", closely cooperating with leading e-commerce platforms to fully ensure the inventory preparation rush for shopping festivals such as "Double Eleven". Customers can easily book a full range of services with just one click through the mini-program, without having to deal with multiple service providers, which greatly saves time and energy. For high-end manufacturing enterprises, the company customizes a "raw material air freight - finished product distribution" supply chain solution for them, helping to achieve "hourly replenishment" for goods such as chips and precision components. For urgent demands, they can respond quickly through the official account and provide solutions, which strongly supports the efficient operation of high-end manufacturing. For fresh produce categories, Shanghai Huotong has launched a distinctive "Cold Chain Express Delivery" service. Relying on professional facilities such as temperature-controlled vehicles and cold storage facilities at hub airports, it ensures the full fresh delivery of seasonal products like matsutake mushrooms and hairy crabs from the production site to the dining table. Through any platform, customers can conveniently query the cold chain temperature curve, monitor the quality of goods in real time, and ensure the safety and freshness on their plates.
The platformization strategy is also fully reflected at the level of "government-enterprise collaboration". Shanghai Huotong Freight Forwarding Co., Ltd. actively responds to the air cargo development policies issued by local governments, fully utilizes the policy dividends such as the support policies for cross-border e-commerce in Yunnan and the facilitation measures for cross-border trade in Nanjing, proactively applies for route subsidies and charter flight support, and effectively reduces the logistics costs for customers. Relevant preferential policies will be promptly and accurately pushed to customers through the three major public accounts to ensure that customers can always be informed and enjoy the policy benefits. Meanwhile, the enterprise actively participated in the construction of the cargo support system after the test flight of the newly-built South second runway at Xi 'an Xianyang Airport, helping the airport form an advanced operation pattern of "3 runways and 4 terminals", and further strengthening the radiation capacity of the regional aviation hub. The relevant information such as the capacity increase brought by the new hub will also be updated in real time through the mini-program, facilitating customers to grasp it promptly and plan transportation schemes reasonably, and injecting new vitality into the development of regional air logistics.
From a "time-honored brand" enterprise deeply rooted in the industry for 25 years to a "new benchmark" leading the development trend of "scale, digitalization and platformization", the development journey of Shanghai Huotong Freight Forwarding Co., Ltd. is undoubtedly a vivid portrayal and powerful testimony of China's air freight from "following" to "taking the lead". Looking ahead, Shanghai Huotong will continue to take serving the national dual circulation development pattern as its responsibility, continuously optimize the global transportation capacity network layout, deepen the application of digital technology in the logistics field, constantly expand the boundaries of the platform ecosystem, and at the same time further upgrade the service functions of the "Air Express", "Air Express" and "Airport Express" official accounts and mini-programs. To provide customers with more convenient, efficient and high-quality logistics service experiences, and to contribute more wisdom and strength to ensuring the stable operation of the international supply chain and promoting the high-quality development of the air logistics industry.
