/PRZWT/GUANGZHOU, November 22, 2024 - With the rapid development of large-scale model technology represented by ChatGPT, artificial intelligence technology with large-scale model technology as the core has become an important driving force for a new round of technological revolution and industrial transformation.
Recently, JD.com Logistics announced a comprehensive upgrade of the "JD.com Logistics Super Brain", revealing the panorama of digital intelligence supply chain technology behind the "fast, accurate and stable" service for the first time. Through the deep integration of cutting-edge technologies such as AI, big data, and operations research, JD.com Logistics Super Brain not only penetrates digital intelligence technology into the full link of warehouse transportation, marketing, and customer service, but also realizes a comprehensive cost reduction and efficiency increase, setting a new benchmark for the logistics industry.
It is reported that the JD.com logistics super-brain system not only integrates the service experience of the whole scene of the JD.com logistics supply chain, but also integrates the large-scale model technology in a deeper way. It can realize the industry large-scale model training based on the massive operation and distribution data, corpus/video/audio multi-modal data obtained by the logistics industry. Multi-agent orchestration of the business cognition framework is carried out, and the whole link of warehouse operation and distribution, customer service and marketing is infiltrated to continuously promote cost reduction and efficiency increase.
At present, JD.com Logistics has taken the lead in applying the logistics model to dozens of scenarios such as abnormal control, process automation, and intelligent interaction. It continues to play an effective role in front identification and prevention of abnormalities, improving staff efficiency, and continuously empowering hundreds of thousands of line employees. In the past 11.11, JD.com Logistics Superbrain played an important role in helping merchants operate smoothly and ensuring consumers' shopping experience.
Taking intelligent warehousing as an example, JD.com Logistics Superbrain realizes the comprehensive intelligence of storage, picking, packing, sorting and other scenarios by integrating advanced technology and software and hardware collaboration. In the storage link, the storage layout is dynamically optimized based on sales forecasts, which greatly improves the storage and picking efficiency. During 11.11 this year, the storage efficiency was increased by 10% through the implementation of intelligent storage, product layout optimization, and pre-packaging.
In the sorting process, based on the human-machine collaboration scheme, the picker cooperates closely with the logistics robot to quickly and accurately complete the task through the system instructions, achieving a high degree of intelligence; in the packaging process, the intelligent consumables recommendation technology is based on the multi-objective optimization algorithm, which comprehensively considers the packaging cost, transportation efficiency and environmental protection requirements, and accurately matches the packaging materials and specifications for different types of goods; in the sorting process, through the intelligent package collection technology, the sorting path is intelligently determined according to the package flow direction and timeliness type to improve the sorting efficiency.
In addition, in the intelligent operation and distribution scene, JD.com Logistics Super Brain can also drive the dynamic matching and efficient utilization of drone and unmanned vehicle resources. In September this year, JD.com Logistics' sixth-generation unmanned vehicle technology was released, equipped with the latest research results such as the perception large model, which has become the most large-scale L4 level autonomous driving landing scene in the industry. In the drone field, JD.com Logistics not only developed the JDX-50 "Jingyan" logistics drone product, but also mastered the core technology of the flight control system, and continued to expand the precise delivery scene in complex environments.
JD.com logistics autonomous driving perception large model architecture
In terms of customer service and marketing, JD.com logistics superbrain also plays an important role. Intelligent customer service robots can quickly respond to customer problems and provide solutions through technologies such as intent recognition and reflection mechanisms, providing customers with 7 * 24 hours of uninterrupted high-quality service; with tools such as sales intelligent assistants, intelligent outbound calls and intelligent quotation engines, intelligent marketing solutions can provide merchants with precise marketing support and open up new paths for business growth.
The comprehensive upgrade of JD.com Logistics Superbrain not only demonstrates the profound accumulation and innovation strength of JD.com Logistics in the field of digital intelligence technology, but also provides strong technical support for the high-quality development of the logistics industry. In the future, JD.com Logistics will continue to deepen cutting-edge technologies such as big models, promote the intelligent and efficient upgrade of supply chain logistics, and create an intelligent and efficient logistics new ecosystem with industry partners, contributing to the high-quality development of the logistics industry.
