/PRZWT/GUANGZHOU, Sept. 30, 2024 - With the continuous advancement of technology, Aurora Group has taken another step of innovation in the service field, launching Aurora's Customer Service Remote Care (CSRC) service, marking Aurora's service upgrade in the field of smart office. Through the deep integration of Internet of Things (IoT) and artificial intelligence (AI) technologies, Aurora's intelligent e-butler provides customers with an unprecedented smart butler service experience.
fault exception notification
In traditional office equipment maintenance, the discovery of faults often lags behind, resulting in long maintenance response time and affecting office efficiency. Aurora Smart e-Butler automatically returns the fault situation through the device, and actively notifies the service engineer and customer service center to achieve instant fault discovery and response. This innovative service process not only shortens the repair time, but also allows customers to know the status of the equipment through the update of the repair progress of the Aurora WeChat repair platform.
Active notification of low toner volume
Timely replenishment of office equipment consumables is the key to ensuring office continuity. Aurora Smart e-Butler ensures timely distribution of consumables by intelligently detecting low toner levels and actively notifying service engineers. This service not only reduces office interruptions caused by insufficient consumables, but also improves office efficiency through automated supply chain management. In the actual use process, it has been well received by many customers.
Remote Facility Management
The remote Facility Management function of Aurora Smart e-Butler allows service engineers to grasp the status of equipment in real time through the Internet of Things system, and can respond quickly whether it is providing online support or arranging on-site services. This management mode that does not require additional manpower to monitor equipment not only reduces the operating costs of enterprises, but also improves the stability and reliability of equipment.
Automatic reading volume and meter reading
In the traditional Office Facility Management, the work of print volume statistics and meter reading is often cumbersome and time-consuming. Aurora Smart e-Butler greatly simplifies this process by automatically reporting print volume and meter reading functions, saving manpower, reducing the consumption of administrative resources, and enabling enterprises to devote more energy to their core business.
AI early warning system
The AI technology of Aurora Smart e-Butler can analyze and analyze the real-time status of equipment, maintenance history, etc., to assist service engineers in immediately grasping the status of equipment, regularly maintaining and preventing emergencies, and using equipment with greater peace of mind.
Installation and service - seamless connection, easy upgrade
The installation process of Aurora Smart e-Butler (CSRC) is simple and fast, and there is no cost. Customers only need to contact the service specialist or go through the customer service hotline to enjoy professional installation services. In addition, Aurora also provides detailed FAQ answers to help customers solve any questions they may encounter during the installation process. Aurora Group's Aurora Smart e-Butler service not only represents a major upgrade in the service field, but also heralds the full arrival of the intelligent office era. Through continuous technological innovation and service optimization, Aurora Group is committed to providing customers with a more intelligent, convenient and efficient office experience. In the future, Aurora will continue to work with customers to jointly open a new chapter of intelligent office.
