/PRCWT/Beijing, October 10, 2023 - At present, benefiting from multiple favorable factors such as policy incentives and market demand growth, the new energy logistics vehicle market maintains a sustained and rapid growth, but at the same time, the development of the industry's vehicle maintenance system lags behind, seriously affecting the user experience and vehicle operation efficiency. A few days ago, the ground rail new energy vehicle clothing network (hereinafter referred to as ground rail), in the "number of wisdom integration" from the growth of the ground rail 2023 joint conference, with industry leaders, business representatives, etc., in the form of a roundtable around the theme of "standard transparency, understand the car understand you", conducted a special exchange on the development of new energy vehicle maintenance system. Yu Yong, vice president of Ground Rail, shared the maintenance experience of 100,000 operating vehicles of the company at the conference, and introduced the business situation of the small super repair vehicle maintenance platform of Ground Rail.
As the industry's leading new energy logistics vehicle maintenance platform, Xiaochao is committed to establishing a transparent and standard service system, providing customers with one-stop new energy logistics vehicle maintenance services with professional integrated maintenance service capabilities, helping customers to ensure high vehicle attendance, improve maintenance efficiency and reduce maintenance costs. At present, the ground railway small super repair vehicle in the new energy logistics vehicle maintenance industry scale to maintain a leading position, has been authorized by more than 40 OEM official, covering more than 100 models, the national authorized cooperation service stores more than 500, the monthly completion of more than 22,000 maintenance orders, has provided services for more than 100,000 customers.
The new energy logistics vehicle market is growing rapidly and the demand for vehicle maintenance, quality and efficiency is becoming stronger
Driven by the national "dual carbon" goal and the growing demand for urban consumption, the new energy logistics vehicle market has grown rapidly in recent years. In 2020, the sales volume of new energy logistics vehicles in China was 57,000, which doubled in just one year, more than 130,000 in 2021, and the number increased to 235,800 in 2022.
At the same time of the high growth of the vehicle market, the problem of insufficient after-sales maintenance service ability of vehicles has become prominent, and there are many problems such as difficult control of maintenance efficiency, difficult control of maintenance costs, inconsistent and opaque maintenance standards and service standards, which directly lead to poor user experience, seriously affect the vehicle attendance rate, and reduce the vehicle operation efficiency and income. Industry customers require the quality of maintenance services to improve and reduce costs, industry enterprises are also eager to improve the level of maintenance services to enhance customer confidence, promote the steady growth of the market.
In the face of opportunities and challenges, the platform relies on the ground rail to connect ecological upstream and downstream partners, continuously innovates to solve difficulties, and gradually establishes a standardized, transparent and one-stop service system to create value for customers and help the healthy and sustainable growth of the industry.
The integration of standard and transparent professional maintenance services helps the industry to improve quality, reduce costs and increase efficiency
The improvement of the maintenance level of new energy logistics vehicles requires the joint efforts of the industry, including the support of the Oems, the promotion of normative construction by industry service management agencies, and the standardization and professional capacity building of service outlets. Zhou Wei, director of Chongqing Changan Leap-over Vehicle Co., LTD., said, "From the perspective of the Oems, we want to do a lot of services well, and we are trying to do it, but limited by the current reality, on the one hand, we want to do better by ourselves, and at the same time, we also need the synergy of upstream and downstream partners in the industry."
Xu Zhimin, general manager of Shenzhen Race round Technology Co., LTD., pointed out that range anxiety is a headache for many new energy vehicles, general new energy vehicles full range of more than 200 kilometers, many drivers found in the actual operation, sometimes less than a few tens of kilometers, suddenly insufficient power.
In response to this "pain point" problem of new energy owners, the domestic tire industry giant Cylon Group has launched liquid gold tires, which have lower rolling resistance, are more energy efficient, and can greatly improve the driving range. Tested by international authoritative third party institutions, the rolling resistance of liquid gold tires reaches the highest level in the world.
In actual operation, the liquid gold tire can increase the mileage of new energy vehicles by tens of kilometers, the transportation efficiency is high, and the economic income is naturally "rising." Some drivers say that at the end of the day, they spend less time charging and earn more money.
At present, Cylun Group and Ground Rail have established a close cooperative relationship, and jointly contribute to the high-quality green development of the industry. Xu Zhimin said, "The ground railway is the country's largest new energy logistics vehicle intelligent operation service provider, connecting the upstream and downstream industries, the choice of partners has a high threshold, we provide the ground railway with a specially customized liquid gold tire, not only the material green, low carbon, but also let the new energy logistics vehicle operated by the ground railway carry more space, higher mileage, access to customers and drivers. "Of the United States."
It is understood that Cylun Group was founded in 2002, is the industry's only national rubber and tire engineering technology research center of scientific research demonstration base, China's first A-share listed private tire enterprises, China's first tire factory overseas. Since its establishment, Cylon Group has always adhered to the original intention of "a group of people, a heart, a lifetime, to make a good tire", continued to break the problems of industrial upgrading and technology iteration with scientific and technological innovation, and laid a solid foundation for the high-quality development of China's rubber tire industry. In recent years, the revenue of Cylun Group has continued to grow, and in 2022, Cylun Group achieved operating income of 21.902 billion yuan, ranking first among domestic listed tire enterprises. This year, Cylun Group ranked 12th on the "Tire Business" 2023 Global Tire Top 75 list with sales of $3.294 billion. According to the semi-annual report of Cylun Group in 2023, in the first half of 2023, the operating income and profit of Cylun Group achieved year-on-year growth, and all ranked first among domestic listed tire companies with a greater advantage.
Finally, Zhang Bao, secretary general of Shenzhen Automobile Maintenance Association, mentioned that "the association drafted the" Shenzhen new energy vehicle maintenance service management specifications ", the future whether it is the 4S shop of new energy vehicles, or the independent after-sales station of new energy vehicles, from the site to the configuration of equipment to personnel, the whole standard will be there, and I hope to push the new pilot to a new peak with you."
Small supercar repair is an important part of the intelligent operation service network of ground railway number
With the help of ecological partners, through integrated infrastructure construction, it has realized the guarantee from user demand to supply, thus forming an integrated and standardized solution for store services, including the standardization of commodity data, the standardization of user performance, the standardization of the overall image brand, the standardization of maintenance and production SOP, and the standard of the user side Turn the feedback. At the same time, with the help of digitalization, the ground railway small super repair vehicle allows customers to intuitively see the maintenance scenario through data reproduction, and turns the overall digitalization into the whole process data collection and analysis, as well as indicator monitoring and early warning at the service side of maintenance, and provides users with data basis for decision-making, in turn improving the overall user experience and reducing maintenance costs.
Small super car repair is an important part of the intelligent operation service network of the ground rail number, and its "worry-free repair" service is also a key category among the 12 categories of "ground rail 3+n car service system". Founded in 2015, Ground Rail is the world's leading intelligent operation service provider for new energy logistics vehicles, and the first enterprise in China to build an "offline + online" service platform for new energy logistics vehicles. With the help of the intelligent operation service network, ground Rail connects the whole value chain of the new energy logistics vehicle industry and operates the whole life cycle of new energy logistics vehicles. At present, the ground rail service network covers more than 200 cities across the country, the operation and management of vehicles exceeded 100,000, the interconnection of charging piles 900,000, has participated in the green freight distribution demonstration project in more than 20 key cities, and gradually expand the Southeast Asia and other overseas business markets.
In the coming era of full electrification, vehicle maintenance services will become more and more important. Small super repair vehicle, relying on the huge service network of ground railway, through 8 years of efforts, formed an integrated, standardized, digital service capability, has become a new energy logistics vehicle maintenance industry scale leading service platform, the future will continue to innovate, to achieve quality, cost reduction, efficiency, create more value for customers, help the healthy and sustainable development of the industry.
