/PRZWT/Guangzhou, March 1, 2024 - Large-screen TVs have become the first choice for users to refresh during the Spring Festival, but many users have just bought TVs but returned them due to installation. Either the background walls of special materials such as stainless steel, marble, and wood in the home need to be punched, which is difficult to install and cannot be completed by the brand. Or the reserved location of the TV does not match the actual installation situation and needs to be greatly renovated, which is expensive and time-consuming.
How to solve the problem of large-screen TV installation? Casarte TV not only upgrades the one-stop full-process scene-based service solution covering delivery, design, and bureau reform, but also makes the industry expected to use the "Casarte standard", so that large-screen TV installation will no longer have any worries.
Can't install the large-screen TV? Casarte TV "hard and rigid" installation problem
Many users will put a lot of thought into the design choice of TV background wall, and will choose rock slab or marble material, and even stainless steel background wall has become the first choice for many users to decorate. However, although these walls have a "high-end sense", due to the more brittle and hard material, they have higher requirements for punching and seamless operation. Because of this, many brands cannot install large-screen TVs on the background wall of special materials, which makes it difficult for many users.
Mr. Wang, who lives in Hefei, encountered such problems. The TV background wall of his house is made of stainless steel. Since there is no exit for the hidden wire pipe, it needs to be punched and installed on the stainless steel background wall. Generally, the brand says that the project is difficult and cannot be completed. Therefore, he found the Casarte staff, who not only patiently explained the door-to-door survey, but also customized the exclusive micro-modification plan to cut and open the stainless steel sheet. In this way, the power cord can not only pass through the reserved tube to achieve a tailless design, but also hide the exposed power cord, so that users can solve the installation problem at one time without major renovations.
Mr. Wang's story is not an exception. In addition to the installation problems of background walls of different materials, there is also the problem of unreasonable installation positions reserved for front decoration. For example, Mr. Zhang, a user who lives in Shanghai, is a typical hard installation first and then soft installation. After buying the TV, he found that the original power strip on the background wall of the home was protruding too much, and the tensile bracket was just at the jack position, so the flat installation could not be completed. Therefore, after careful communication, Casarte TV customized a solution for users, first removing the original power strip, embedding the power strip cover inside by stretching the bracket, and then re-closing the circuit link to achieve perfect embedded installation.
Behind these "user stories" is the embodiment of Casarte's seven-star service strength, and it is precisely because of its seven-star service standard that Casarte TV won four honors at the 11th National After-sales Services Conference: "National Customer Satisfaction Evaluation TOP10", "National Customer Satisfaction Evaluation Industry TOP10", "National After-sales Services TOP10", and "National National Standard Five-Star After-sales Services Enterprise".
Service standards are not uniform? TV scene service has "Casarte standard"
TV installation services have become one of the key factors for more and more users to buy TVs, which not only requires brands to have a more complete service technology system, but also a sense of always thinking about users. Casarte's installation services not only have extremely high requirements in punching installation technology, but also strive for excellence in installation details, continuously optimize the installation process, and solve user pain points.
Specifically, during the installation process, the Casarte service team will take the lead in upgrading the professional rock slab punching service for the transformation of the TV rock slab wall, eliminating the trouble of users looking for another decoration team. At the same time, professionals use professional rhinestone dust-free protection tools, the whole process is dust-free punching, to ensure the beautiful and safe installation effect, and to increase the cleaning and maintenance, explanation services, etc. on the basis of after-sales maintenance. Teaching and comprehension are both guaranteed, as well as free moving, free maintenance and other value-added experiences.
It is worth mentioning that Casarte TV has not only gradually improved and upgraded its own service system, but also actively promoted the establishment of TV industry service standards. On December 1 last year, Casarte TV and the China Household Appliance Service and Repair Association led the development of the industry's first "Smart TV Scene Design Customized Service Specification" standard. Since then, the TV scene service industry has "Casarte Standard". In the future, the TV industry installation will use the industry benchmark "Casarte Standard".
It is by always putting the user at the center and gaining insight into the pain points of user installation that not only provides users with a high-end smart movie viewing experience, but also solves home improvement problems by upgrading the service system one-stop, serving the real scene of users, bringing a full-process, integrated high-end experience, and promoting the improvement of the service level of the TV industry.
