/PRZWT/Guangzhou, February 22, 2024 - Luma Smart is committed to innovation and change, reinventing the hotel experience with digital solutions
In recent years, the hospitality sector has undergone tremendous changes. From the continuous expansion of scale to the increasing diversity of guest structure, from the precision of service positioning to the innovation of marketing methods, hotel managers must have a forward-looking thinking and strategic vision in order to gain an advantage in this change. In this regard, Tian Tongyong, CEO of Lu Ma Intelligent, said: "Digitalization is not only a technological innovation, but also a change of way of thinking and a sublimation of management philosophy."
LuMa Digital Hotel: Simple to True, Customer First
Luma Intelligent Technology, as a leading digital operation expert of smart hotels in China, has been deeply involved in the hotel scene, bringing digital sales and digital management solutions to the industry through outstanding innovation in the field of digitalization. Now, many hotels have difficulty in acquiring guests, on the one hand, because they do not have a clear digital marketing strategy, and on the other hand, they do not have enough resources to effectively implement these strategies. Luma's digital marketing solution can well deal with these problems. By using WeCom Assistant, an efficient tool, it has realized the comprehensive integration of various marketing channels and formed a huge customer pool. At the same time, an innovative scan code and add powder strategy is adopted, allowing customers to easily become fans of the hotel with just one swipe, thus realizing the rapid accumulation of fans and greatly improving the number of fans and user stickiness of the hotel.
Luma Intelligent Technology Exhibition Stand
Efficient hotel digital management is very important for hotels, not only can improve work efficiency, reduce operating costs, but also provide guests with more convenient and personalized services. Luma digital management solution provides a full stack of hotel management services, which not only simplifies the operation process and improves work efficiency, but also provides more accurate decision support through data analytics and mining, helping hotels to better optimize resource allocation and improve profitability. Among them, SOP visual management is a major highlight of the program. This management model is simple and easy to use, without complex training. Managers can easily grasp the operation of the hotel through an intuitive interface, which greatly reduces training time and labor costs.
In the traditional hotel check-in process, guests often need to wait in line at the front desk for check-in, which not only wastes guests' time, but also increases the work pressure of the hotel. To solve this problem, LUMOUS has launched VIP in-room check-in service, which completes check-in in the room, providing guests with a more extreme check-in experience and further improving the hotel's customer satisfaction and loyalty.
In the future, Luma Intelligent Technology will continue to deepen the hotel scene and help the hospitality sector achieve more efficient, convenient and personalized services through continuous innovation and optimization of digital solutions.
