/PRCWT/September 25, 2023 Shenzhen - In autumn September, Pengcheng meets another global logistics event. From September 21 to 23,2023 the 17th China (Shenzhen) International Logistics and Supply Chain Expo was held in Shenzhen. Logistics industry digital construction leading enterprises across the express, invited to participate in the Expo, across the Express Group Co., Ltd. senior sales director LAN Xuan Li delivered a keynote speech "leading the era of science and technology logistics", shared across the express in the digital construction of mature experience.
The Expo is the first supply chain themed expo approved by the Ministry of Commerce in China, and it is also a landmark exhibition in the global modern logistics and supply chain industry. In the past 16 years, the Expo has become the vane of the development of modern logistics and supply chain industry by standing on the edge of the industry's keen perspective and insight.
In the logistics industry, there is such a saying: the future excellent logistics enterprises are all science and technology companies dressed in logistics. This sentence reflects the importance of empowering the logistics industry with digital means in the process of the development of modern logistics industry. Logistics is essentially a resource integration industry, more needs to integrate resources to form operations, who can use resources better in the future, who will get a stronger competitive advantage.
It can be found that in the 16-word theme of this Expo: "Industrial ecology, world platform, digital empowerment, leading the future", "digital empowerment" is prominent in the list.
Since its inception, Cross Express has determined the importance of science and technology for industrial enabling, firmly believing that the boundary of technology is the boundary of cross express business, and it is necessary to use high investment in science and technology to achieve cost reduction and efficiency of the whole process and the whole scene. It is understood that the technical team of 1,400 + people across the express has invested more than 4% of the total revenue in technology research and development costs, it can be said that the investment of Leapfrog technology has been in the first echelon of the logistics industry.
The world martial arts, only fast not broken, science and technology can make a step faster across the speed
Fast aging is an important label of cross express, and it is also one of its very prominent service values.
However, the time service of cross express is still very different from that of general logistics enterprises. The "fast" of other people's homes is a surprise, and the "fast" of crossing is the norm.
It can be said that in the service radius across the express, the proportion and achievement rate of high-efficacy products such as "same-day and next-day" are at the forefront or even leading level in the peer.
The reason why Leap-over Express can build an efficient and stable service network lies in its unique network design and powerful transport resources on the one hand, and on the other hand, it benefits from the "forging" of digital technology for service network.
With the ability of digital tools, Cross-Express can realize full-link digital operation of each operation node from cargo delivery to sorting, loading and unloading, and then to transit, delivery and signing, which further strengthens the operational efficiency.
Intelligent scheduling system and intelligent loading system, according to the point, driver, vehicle, customer configuration, combined with the specific order situation, select the most time-efficient driver to pick up goods; Achieve the global optimal allocation of transport capacity resources. This can not only complete the optimal transport capacity resource scheduling in the fastest time, achieve door-to-door pick-up on time rate of 98%+, but also reduce operating costs, combined with dynamic routing, reduce transit links, and ensure timeliness and cargo safety.
Dynamic routing can be arranged according to the customized customer time and cost requirements, relying on intelligent route planning and automatic trunk system, reasonable dynamic routing can be arranged, and the transportation route and mode that meet the customized needs can be selected to meet the optimal shipment of the whole link of each waybill.
The waybill query system can observe the real-time distribution volume and the positioning of the cargo field in real time, dredge the flow of the cargo station according to the actual situation, and improve the overall timeliness of the cargo peak period.
How does the technology gene of Trans-Express add bricks to the service?
Since its establishment, the reason why Cross Express can achieve today's results and enjoy a high customer reputation in the industry is inseparable from its superior customer service ability. With the development of enterprises, the "service gene" and "science and technology gene" have been closely integrated.
Cross Express attaches great importance to the implementation of quality service in the details of the operation, to provide customers with "butler service".
In the customer delivery link, customers can make an online intelligent appointment, and choose personalized delivery service, cross Express will show customers the estimated arrival time according to the specific situation of the network, vehicles and receivers. In case of special reasons such as weather, large meetings, holidays and so on, the system will remind the customer online to improve the customer experience.
After the goods are sent, the system will send the electronic receipt to the customer in time to facilitate the customer to retrieve the receipt in time. And provide customers with visual tracking from the ordering customer to the receiving customer, so that customers can understand the freight transportation dynamics in detail.
In terms of cargo safety, first, in the sorting process, through the massive cameras installed at the station, Cross Express can conduct action analysis through real-time monitoring and AI algorithms, make real-time judgments on the dumping, dropping and violent operations of goods, and reduce the damage caused by violent sorting of goods. In addition, automated sorting equipment such as unmanned forklifts used by cross Express also reduces the breakage rate of goods to a certain extent.
Second, in the transportation link, the on-board camera can identify the driver's irregular driving and reduce the occurrence of accidents. In addition, for special goods, in-transit temperature detection will be carried out to ensure that the goods are intact.
Today, the express industry has entered the era of competition in the stock market, customers have never had to choose to choose a flood, the improvement of business volume and access to more and more difficult, in order to obtain long-term development, we must stand in the customer's point of view to find the direction. It can be seen that it is precisely because Cross Express insists on enabling services with science and technology that it can continue to be favored by customers. It is understood that at present, across has accumulated 2 million + enterprise customers.
As the 16-word theme of this expo, the future development of enterprises and even the industry will eventually turn to the competition of science and technology and service, and cross Express is setting sail.
