At the same time, both parties will jointly explore how to continuously improve user retention and fine operation in the context of service competition in the electrical appliance consumer market. Up to now, "Jingdong Xiaojia" has realized the interconnection of 8 categories of smart home appliances of Samsung brand, and the new smartphone to be released by Samsung will also preset Jingdong Xiaojia Samsung version APP.
Xu Yuanmo, general manager of User Experience Strategy Department of Samsung Electronics Greater China, Hao Liyong, deputy general manager, Zhang Yan, general manager of Jingdong Appliance Intelligence and Service Business Department, and Xu Hong, head of Operation Promotion Department of Jingdong Communication Division, attended the signing ceremony of strategic cooperation.
Jingdong Xiaojia is a one-stop full life cycle management application of Jingdong Electrical appliances, connecting the "small ecology" of different brands of electrical goods into a "big ecology". For consumers, if there are electric appliances within the scope of Jingdong Xiaojia intelligent ecology at home, they do not need to download multiple apps even though they belong to multiple different brands. One-stop control can be realized through one APP of Jingdong Xiaojia. At the same time, Jingdong Xiaojia can realize active services, such as water purifier, electric toothbrush, air purifier and other equipment consumable replacement active reminder, quality assurance assistant active reminder date, truly realize the purchase, use, installation, maintenance, repair, replacement of the full life cycle management of electrical appliances.
Samsung has mature technologies in 5G network, AI and IoT ecosystem, creating intelligent IoT system to provide consumers with integrated home ecology. The cooperation between the two parties will bring convenient, safe, intelligent and healthy intelligent life of the Internet of Things to consumers through more mature solutions, thus promoting the rapid development of the IoT ecosystem. What's more worth mentioning is that Jingdong Xiaojia Samsung version APP is also set up a dedicated Samsung after-sales service plate, to provide consumers with full life cycle services, from the use of tutorials, use skills, trouble answering, on-site installation, on-site cleaning, on-site maintenance and other service projects, to service consultation, result query, progress query and other service processes, can be one-stop completed. Let consumers enjoy the life of smart link.
Now, a new round of industrial reform has come, open ecology, product and service cooperation will be the core driving force of the new round of industrial reform, Samsung is committed to deep cooperation with industry partners, to create high-quality, rich, convenient intelligent life services for consumers. Both parties jointly said that relying on JD's strong IoT ecosystem and high-quality service capabilities, as well as Samsung's leading smart terminal products, JD Xiaojia Samsung APP will provide one-stop smart life services for Samsung smart device users.
< /p>Samsung is committed to win-win cooperation with local partners to build the ecology. This strategic cooperation between Samsung and Jingdong reflects the forward-looking vision and long-term strategic layout of both sides, as well as the determination to make more breakthroughs in products and services, so as to create more possibilities for users to live intelligently and enable better life with technology. Serve the vast number of consumers.
