In the digital age, how to further improve the service satisfaction of decoration customers?

2022-08-19 18:58 0

/ August 18, 2022 Guangzhou - When the Internet era supported by population and traffic dividend is gradually fading away, home decoration enterprises in the "Red Sea" are not competing for customers in the level of marketing, or constantly increasing their service commitment. When the service quality becomes more and more similar, and the disordered competition continues to squeeze the profit space, how to greatly improve the customer satisfaction through the adjustment of the service details, and give the customer a reason to choose you?

As a leader in integrated digital space solutions, Nu Vision, with its industry-leading 3D reconstruction capabilities and deep understanding of the home improvement industry, helps home improvement enterprises to comprehensively innovate customer experience with scientific and technological means.

Lock customer attention with VR, greatly improve the efficiency of enterprise customer

With the home decoration customer competition return to the essence of service, more and more designers used to use exquisite rendering cases to attract consumers. But consumers often have such questions :

is always text and video, there is another way to open?

What does such a beautiful design effect look like after the real landing?

I trust your design ability, but do you know anything about my family?

With the application of digital space solutions in the home improvement industry, these questions have found a new answer.

After the completion of a home decoration design with aesthetic taste, concept and personality, the designer can make a complete record of the house through REALSEE G1, a lightweight collection device provided by UsV, and share the VR link on social media with one click. Unlike traditional pictures and videos, which can only be viewed from a single Angle,VR realizes ultra-high-definition restoration of the whole picture of home decoration. Customers can walk freely in the VR scene, get a stronger sense of presence, fully understand the overall orientation, size, design style, etc., and can view every detail from any Angle according to their own interests.

Compared with the rendering effect generated by the design software, these real decoration result cases can often more effectively present the design thinking of designers and the implementation and quality control ability of the home decoration company, and build the trust of customers.

Home improvement companies specializing in new houses can even record the original state of the houses irregularly through VR acquisition equipment at the stage of house construction, share the progress of the houses dynamically for customers, and significantly advance the trust maintenance cycle between customers. Let those in other places, busy with work and other buyers can not frequently visit the scene, the first time can know the progress of the construction of their houses, and then gradually strengthen the trust bond between home decoration enterprises and customers, to lay the foundation for the follow-up decoration cooperation.

Once the customer is interested, relying on the world's largest three-dimensional spatial database, which covers more than 23 million apartment types built by Ruishi over the years, the designer can immediately search and match the apartment types to be installed by the owner, and through the design cloud platform of Ruishi, the designer can efficiently complete the whole house design with the help of AI, and realize the customization that perfectly meets the needs of the owner Chemical marketing. Compared with the traditional rendering time of tens of minutes, the powerful real-time cloud rendering capability realizes the second-level production of design schemes, greatly improving the design efficiency.

The final design scheme can not only be presented by VR link, but also generate diversified marketing materials such as pictures, panoramas and growth animations. It can be embedded in different carriers such as websites, public accounts and small programs, and is equipped with the function of "one person, one code" to assist sales follow-up and promote marketing transformation.

Record key nodes of home decoration with VR and enhance customer trust with high visualization

The home decoration industry has been suffering from low trust of customers for a long time. On the one hand, due to the lack of unified construction standards and management mechanism, installation enterprises have been difficult to build user trust; On the other hand, home decoration consumption is relatively low frequency and the professional threshold is high, the user often lacks professional knowledge, and there are multiple barriers in the communication with the decoration company, which is easy to affect the final decoration effect, and further aggravate the sense of distrust.

Now, with the space collection products provided by Rushi, home improvement enterprises can carry out spatial records on key nodes such as the original state, floor heating laying, water and electricity acceptance, and whole house acceptance, which not only visualize the construction process, but also provide consumers with a strong and credible service commitment, reshaping the service standards of traditional home improvement enterprises.

Thanks to REALSEE G1's ability to generate ultra-high-definition picture quality, every detail of decoration construction can be completely recorded and visually displayed, so that customers can complete the acceptance of delivery without having to go to the site. At the same time, it also realized the reverse management of the construction process, forcing workers to carry out construction in strict accordance with the drawings and standard technology, and improve the quality of service. During the following 5 to 10 years of basic decoration warranty period, home decoration enterprises and owners can check the trend of hidden works such as water and electricity pipelines in the wall at any time through VR link, which is convenient for subsequent secondary adjustment or maintenance, without worrying about the loss of original data.

On the other hand, the online interaction characteristics of VR also fundamentally breaks the communication barrier between customers and home decoration enterprises. By superimposing the VR tape viewing function, project managers, designers and consumers can explain and discuss different details on the same screen in the VR scene, so as to truly achieve the desired effect in the minds of customers and improve customer satisfaction. < / p > < p > < b > break the VR application threshold, low cost + "fool" operation become key < / b > < / p > < p > despite talk about efficiency and cost are all play rascal. With its self-developed spatial acquisition products, Uishi has significantly lowered the entry threshold for VR technology to enter the home decoration industry.

The palm-sized REALSEE G1 is a portable device for project managers and decorators on the go. Zero threshold operation interface, without professional guidance can be easily operated. According to a project manager who has used REALSEE G1, "REALSEE G1 is much easier to use than expected, and you can use it once. It takes less than 15 minutes to capture the whole room of 100 square meters, and the images and points are automatically splicing, which can directly generate VR links, which makes it very intuitive and convenient for me to communicate with clients.

REALSEE G1 achieves a lower price and higher level than other panoramic capture products that the industry is currently testing in small numbers. Not only will the price drop to 1,299 yuan, far lower than the average level of the industry, but also the picture pixel can reach an amazing 134 million, to build a strong sense of spatial immersion. Combined with various image enhancement capabilities such as ultra segmentation, sharpening, de-noising, mooriness removal and automatic filter,REALSEE G1 can automatically improve the color information rendering effect, making the color restoration degree of the picture comparable to the SLR, perfect reproduction of the details and texture of objects in the space. Even small objects in the space can be clearly recorded by REALSEE G1, allowing customers to zoom in to see every detail in the space.

In the actual use process,REALSEE G1 can automatically spline panoramic images and build 3D spatial models, so that customers can realize "step by step" walking in VR point by point, and the field of view, scene and depth will change accordingly. Compared with the "leap" walking of panoramic photos,VR can greatly reduce customers' sense of vertigo and achieve an experience comparable to offline space viewing.

Relying on its own technical advantages and practical experience in the field of VR and AI, if the digital space integrated solution has realized a new empowerment for home decoration enterprises, not only make the process of home decoration more transparent, more comfortable for customers, but also build a digital and intelligent brand label for home decoration brands to accelerate the realization of scale development. In the future, Rushi will continue to use technology to empower partners in more industries, improve comprehensive service capabilities for enterprises, and comprehensively innovate customer experience with digital technology.

Source: Corporate press release
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