/ Asahi/Guangzhou, March 31, 2022 -- With instant delivery services ubiquitous, riders who travel to every corner of a city have become creators and guardians of residents' lives. At the same time, every rider is also a dream pursuer who "pursues freedom and believes that the effort will be rewarded". They hope to have guaranteed income, free time, or realize their own value... These require a "good" platform to provide practical protection for the vast majority of riders.
In this regard, in order to further enable the knights to rely on and rely on, and to build a knights team with better service level, SF Express officially launched the new cavalier culture "Dream with Heart, Build the city with sincerity" on March 31. Through a series of perfect growth and development mechanisms, care and security, public welfare measures and so on, the Knights felt the sense of value, emotion and temperature on the platform, and invested in it with full enthusiasm Better service.
According to SF Express city, "the heart has a dream" represents each knight step by step and have a new dream, new goals, continuous progress; "Build the City with sincerity" means that knight achieves service reputation with honesty, compacts distribution infrastructure with honesty, depicts a better life with sincerity, and builds SF Express city with sincerity. Sf Express is working with millions of knights to grow up together and realize their dreams.
All the time, SF Express knight service in the same city are in the first-class level of the industry, widely recognized and praised by users. Data show that the order of SF Express city pioneer Knight pick up rate as high as 99%, prescription reached rate as high as 96%. The release of the knight culture of "The heart has a dream, to build the city with sincerity" will further promote SF Express city knight team construction to a new level.
We improved vocational development paths, and provided skills training to more than 1.65 million people
As knighthood has become a career choice for more and more people, its career development has attracted more attention. Sf Express City is committed to building a "good" platform, shaping a fair and just culture, providing free choice space and upward passage for each knight, so that they can get the opportunity and way to realize their dreams.
In order to help knights improve their skills, SF Express has set up a team of 879 trainers for knight training in 2021, and conducted about 190,000 trainings throughout the year, providing skills training for more than 1.65 million knights in the industry, and enriching knights' employment skills through various business trainings.
In addition, SF Express also set up a clear and multi-dimensional "Avenue of Star promotion plan" for knights, including management development channel, professional development channel, we media development channel and knight lecturer channel, so that each knight can choose their own growth path according to their personal hobbies, and obtain self-realization in their career.
Care first to protect "safety first", the safety accident rate improved 14% year-on-year
Safety and health at work are vital to the knight, who is constantly on the move. Since its establishment, SF Express has always put safety in the first place and developed several safety measures, including providing AI intelligent helmets to riders, forcing riders to take breaks, stipulating maximum working hours and providing comprehensive safety training. As the epidemic prevention and control has become normal, SF Express has also provided Knight with more rigorous protective equipment, including protective masks, disinfectant, etc., and comprehensively upgraded the epidemic prevention standards of the distribution process to ensure the double safety of users and Knight.
Thanks to the comprehensive safety measures, SF Express in the city of all knights safety accident rate improved 14 percent year-on-year. At the same time, SF Express also attaches great importance to the care of riders. In 2021, SF Express held more than 5,000 care activities, with more than 300,000 riders participating.
In order to better help knights in need, SF Express has provided a 24-hour psychological counseling hotline and launched the "Million Knights Care Plan" in cooperation with SF Public Welfare Foundation, which will help 12 families in need of knights in 2021 and provide them with financial assistance to meet their medical needs. Sf Express city also will be on September 17 every year as the Knight's Day, in order to normalize, institutionalized care, thank the knights for their hard work.
The industry first three-dimensional equity incentive system, so that riders have more say
How to effectively protect the working rights and interests of riders and more humanely adjust the balance between service evaluation and income of riders is an issue that is being discussed in the whole industry of instant delivery.
In order to give more positive incentives to riders, SF Express took the lead in introducing the industry's first three-dimensional incentive system for riders' rights and interests in 2021, creating a new experience for riders' rights and interests. The "three-dimensional equity incentive system" includes three parts: "city currency", "equity exchange coupon" and "service portion". Riders can continuously improve their service score, accumulate local currency and exchange specific equity coupons through daily check-in, service evaluation, task achievement and other performances. The accumulated "local currency" can also be used to offset service credits arising from several categories of non-Redline customer complaints or minor violations (if Redline violations do not apply to the offset mechanism).
Sf Express hopes that by establishing a leading incentive system for rights and interests, riders may be relieved of psychological pressure and anxiety, ensure that the platform rewards and punishments for riders are reasonable, and enhance social responsibility, the company said.
Knight dedicated to public welfare mission will be fulfilled, showing the "warm" social responsibility
With the perfect welfare security system to provide a solid backing for SF Express city knights, they can not only better undertake the distribution work, but also play a greater public value. Based on this, SF Express set up an emergency rescue plan, joined the Emergency rescue Committee of the Chinese Volunteers Association, and set up SF Express Service team, committed to supporting service undertakings and carrying out emergency rescue activities. In case of emergency, users can make a one-click call through SF Express city emergency delivery mini program or APP platform to get help.
In the post-epidemic era, instant delivery has become the main force of urban anti-epidemic supplies, and the power of riders is indispensable. Sf Express city knights always stick to their posts under the epidemic, charge in the front line of the anti-epidemic across the country, and effectively ensure that the supply is not interrupted. Not only that, but also many SF Express city knights joined the frontline as anti-epidemic volunteers, initiated charity distribution, assisted community epidemic prevention work and so on. Sf Express city knights fully practice the "mission must reach", showing a warm sense of social responsibility.
Sf Express has released the knight culture of "Dream with Heart, Build city with Sincerity", constantly improving the knight service system, with better system and guarantee, so that every knight who adheres to his post and works hard can realize his dream and usher in better development. At present, there are more than 2.8 million knights in the whole country. Just like the "build a city with honesty" in the cultural concept of SF Knight, SF Knight is working together and growing together to provide customers with more professional and higher quality instant delivery services.
