On October 18th, the 4th GXA Good Experience Award Ceremony was held in Shenzhen under the guidance of China Industrial Design Association and China Technology Exchange, hosted by UXPA China and co-hosted by Ipsos. This year's GXA Good Experience Awards collected nearly 300 entries from various industries and fields, among which Didi Enterprise Edition won the Best Business Application Award at the fourth Good Experience Awards in 2020 with its advantages of practicality, convenience and business value for enterprise users.
Didi Enterprise is a market leader in providing travel services and travel management solutions for enterprises under Didi Chuxing. It helps enterprises realize online, data-oriented and intelligent travel management, promotes innovation and reform of management methods, and makes travel management simpler. Through its intelligent travel management system, Didi Enterprise helps customers streamline the financial reimbursement management process, integrate comprehensive and accurate back-office travel and expense data, and better implement expense control from a global perspective. In order to provide better service to enterprise users, Didi Enterprise Edition has been updated for many times to continuously improve and add new functions, so that enterprise users can feel good use experience, and Didi Enterprise Edition has been recognized by more and more enterprises. So far, Didi Enterprise has served 300,000 enterprises and 17 million workers.
Mr. Zhong Chengdong, Vice Chairman of UXPA China and director of Ipsos China User Experience Research Institute, said, "The purpose of GXA Good Experience Award is to discover excellent benchmarking products or services in the society, promote the quality improvement of user experience in all walks of life, realize the prosperity of a hundred flowers, and help the national industrial upgrading. GXA Good experience Award is more than the experience, "people-oriented" is the only criterion, especially in the context of this year's epidemic, GXA good experience award should break through the barriers, let more enterprises and teams see, as China's first user experience award, to help enterprises accurately match the user experience, It is the responsibility and obligation of GXA Good Experience Award to conduct benchmarking and promotion for the Best Practice in their respective industries, so that more enterprises pay attention to and practice good experience."
In the opinion of Ms. Yin, the expert of Didi Enterprise Edition experience operation, Didi Enterprise Edition won the GXA Good Experience Award for Best Business Application mainly because Didi Enterprise Edition provides comprehensive and high-quality enterprise travel experience for enterprise customers and employee users from two aspects: travel service and travel management. On Didi Enterprise Version, employees do not need to pay reimbursement in advance for car use, which saves the process of financial review and reimbursement processing and helps enterprises save travel costs and labor costs. Enterprises set up their own car system, travel online record, matters at a glance; Powerful background order management function and intelligent vehicle analysis report, to help enterprises travel management decision.
For the travel experience brought by Didi Enterprise Version for enterprise users and professionals, the judges of the GXA Good Experience Award gave a high affirmation: "simple and practical, highly integrated with the enterprise platform, effectively manage the travel of enterprise employees; Clearly summarize the pain points of enterprise car use, and according to the pain points through the enterprise (employee) front desk and car use background management organic combination, integration of enterprise car use management system, efficient and convenient use of employees, achieve the value balance of enterprise car use; Convenient interactive experience, strong commercial value, strong practicability, and has obvious commercial verification; The design is in line with the perception of business users, and there is still more room to stimulate the conversion of ToB opportunities."
To provide complete, safe, reliable and sustainable travel services for users, partners and the industry has always been the insistence of Didi Enterprise and the whole platform of Didi Chuxing, which has won many word-of mouth and awards. For example, Didi Chuxing's several business modules, including Didi Enterprise Edition, received three international safety certifications from Det Norske Veritas, an authoritative international certification body, in July this year, becoming the first Internet technology company in China to pass all three certifications at the same time. The three international security certifications are ISO27001, ISO20000 and ISO22301, which are internationally recognized and authoritative information security, IT service and business continuity information system management certification standards issued by the International Organization for Standardization (ISO).
As for the follow-up planning of Didi Enterprise version, Ms. Yin said that she would continue to adhere to the concept of "more satisfying travel service, more transparent cost and simpler management". On the basis of ensuring the stability and good experience of the existing functions, she would further upgrade and optimize the functions centering on customers and users.
