On the morning of June 18, 2019, Internet Weekly of the Chinese Academy of Sciences held the "2019 New Enterprises Forum" at the Wanda Mandarin Hotel in Beijing, and released the "2019 Top 100 Quasi-unicorns of China" list. The list is based on the future representation and creativity in the era of digital economy. It recognizes outstanding enterprises that continuously develop under new ideas, new technologies, new models and new applications. As an industry benchmark in the field of intelligent customer service, Shinebird has been selected into the quasi-Unicorn Top 100 list by virtue of its outstanding performance in innovative technology, open ability and intelligent solution application ability.
Mr. Wu Yimin, chairman and president of Sunbird Software Co., LTD., was invited to attend the conference and delivered the keynote speech of "Intelligent cloud customer service, enabling customer-centered strategy". He explained Sunbird Software's product value proposition in the field of intelligent cloud customer service in detail, and the enterprise approach of customer-centered, open platform, intelligent interaction and so on, which received wide attention from the industry.
Mr. Wu Yimin, chairman and president of Infobird Software Company, shared Infobird intelligent cloud customer service
Information bird intelligent cloud customer service exactly "excellent" where?
Information bird intelligent cloud customer service is a kind of cloud service that provides technical support under the strategic guidance of customer as the center. This product and service is customer-centered and gives personalized experience such as customer extension period, customer acquisition period, sales period, honeymoon period, customer retention period and delayed release period for different stages, forming cross-department, cross-channel, cross-terminal and cross-boundary collaboration ability, providing enterprises with whole-business services such as marketing, service, customer maintenance, collection and so on, realizing the full journey of customers.
At the same time, its open platform mechanism facilitates the sharing of internal and external resources. No matter internal customer resources, data resources, product resources, human resources, platform resources, customer scenarios, channels, customer terminals, customer connections and enterprise ecology, it can realize sharing, integration, innovation and connection, thus creating an open ecological system. APaaS2, which supports Open platform, is a kind of innovative production mode of "cloud" based on open platform. This architecture creates all-round middle platform at the bottom of fragmented application and fragmented scene combination, integrating micro service, service part, service package and service store. It has an open platform of Open API to realize safe data migration and fast launch of micro service. Ensure the continuity and stability of business production, use and operation.
In addition, the intelligent interactive service advocated by Infobird can help the business owners to analyze the customer portrait in depth to the greatest extent. By integrating the product into the intelligent part, it can predict the whole journey of the customer, match the strategy according to different customer characteristics and different stages, and provide feedback and learning results after the interaction. The intelligent interactive service of Xbird has a strong product matrix, including a series of landing scene products such as intelligent electricity marketing, intelligent customer service, intelligent collection, intelligent quality inspection, intelligent training, etc., which has been widely used in thousands of enterprises.
Why should we fully support the promotion of intelligent cloud customer service?
As an important measure to provide intelligent services for enterprises, information bird intelligent cloud customer service has a huge potential for development. The market capacity of its product portfolio is very large. Judging from the past stock market and incremental market, the traditional customer service software market has a scale of 10 to 15 billion yuan, and the AI intelligent market in the intelligent cloud customer service field has a scale of about 40 billion yuan. For Shinebird software, whether it serves small customers, medium customers or large bank customers, it can help them adapt to market demand and realize intelligent transformation.
Over the years, Xinbird Software has deeply studied the cutting-edge technologies of artificial intelligence and formed its mature intelligent cloud customer service solutions, enabling it to be used in multiple scenarios in the customer service field and realizing commercial landing. This time, it is well deserved to be selected in the list of "Top 100 Quasi-Unicorn Companies in China 2019".
Embrace the future, information bird intelligent cloud customer service to promote customer service industry innovation
With the development of cloud computing, big data, artificial intelligence, mobile Internet and other technologies, many deficiencies of manual customer service become more and more intolerable. The high cost of pre-job training, the inability to stay online, the delayed response of fragmented customer demands, the greater job mobility, the insufficient work efficiency and so on all call for enterprises to transform to intelligent customer service. Shinebird has rich intelligent cloud customer service product portfolio, which can realize services from SaaS mode to PaaS mode, rapid development, rapid online, and cost-intensive scale replication application. Intelligent application helps enterprises reduce labor holding costs and training costs, improve post efficiency, and extend service scenarios. Meanwhile, Shinebird software is also extending to the upstream and downstream of the customer service industry. From intelligent cloud customer service to the future of "intelligent + service" integration of services.
At present, Songbird intelligent cloud customer service has provided intelligent cloud customer service solutions and services for finance, e-commerce, tourism ticketing, education and training, Internet enterprises, retail chains and other industries, and won a good user reputation. At the Expo on May 28, News Bird Software with People's Bank of China, GDB, Microsoft and other advanced enterprises also talked about the idea and practice of empowering the industry with artificial intelligence technology. In the future, News Bird software will expand the boundary of intelligent business on the basis of intelligent cloud customer service, and provide more comprehensive services for the transformation and upgrading of enterprises.
