With the improvement of people's living standard and the change of family population structure, housekeeping service has become the "rigid demand" of many families in the city, which has spawned the current hot scene of housekeeping market. However, behind the increasingly popular domestic service market, there are also a series of problems that need to be solved urgently, such as asymmetric information, opaque charges, non-standard services and lack of after-sales guarantee.
The executive meeting of The State Council held in February this year also gave clear instructions for the domestic service industry: as a sunrise industry, promoting the capacity expansion and quality of domestic service, promoting the standardization of domestic service and strengthening the training of domestic service skills concern the well-being of thousands of households, and is an important measure to adapt to the rapid development of aging and the implementation of the universal two-child policy. Domestic service enterprises should adhere to the market demand as the orientation, more skills to train domestic service personnel, to meet the diverse needs of citizens for domestic service.
Under the background of increasing market demand and huge differentiation of user medical examination, the new family life service platform needs to deeply solve the two core issues of user experience and service quality, so as to meet the demand of consumption upgrading and lead the healthy development of the industry. As a one-stop family life service provider for the new middle class, since its establishment in 2016, Volkswagen Artisans has always adhered to the standardized and high-quality family service products as the guidance, and is committed to providing professional, high-quality and comfortable family life services for middle and high-end family users. Up to now, the service is mainly laid in Beijing, the main service projects include: housekeeping service, home appliance service, home maintenance three categories.
100% self - employed, full - skill service guarantee
Compared with the management and service mode of the affiliated staff of the traditional intermediary household management company, public craftsmen pay more attention to customer experience, be loyal to the trust of customers, and take the pursuit of customer satisfaction as the fundamental. In terms of service personnel, the public craftsmen adopt a self-management system, and all service personnel are unified and standardized management by the platform. All self-operated service personnel have to pass identity authentication, health certification and skill certification. At the same time, they have to accept more than 180 pre-job training, skills and psychological training, as well as online and offline dual assessment practice. In a real sense, the service level of service personnel has been checked from the source.
More than ten service standards, special use of professional tools
Truly good service is built on visual standards. The public craftsmen have defined the service scope and standard of each service project, and strictly controlled and supervised the details. In the use of tools is fully demonstrated the public craftsmen's sincerity. Special use of professional tools, color partition towels, disposable toilet wipes, customized garbage bags, imported cleaners and professional cleaning tools set, effectively avoid cross contamination. In addition, Volkswagen craftsmen also introduced the German high power and high temperature steam engine, 140° ultra-high temperature, effectively remove bactericides, spores and other bacteria, bactericidal rate up to 99.9%, truly realize zero dead space cleaning service.
3. Heavy service supervision and multiple service quality assurance
In terms of service supervision, public craftsmen have their own set of supervision methods, namely "triple service supervision system", including service personnel purification system, internal rating system and user review mechanism. Through the supervision mode of offline service and online review, not only the closed loop of service is realized, but also the effective control of the service quality of its own staff is realized systematically and comprehensively. At the same time, Dazhong Artisans also buy household insurance for each user, damage can be claimed, more comprehensive protection of users' interests, so that users can choose Dazhong artisans family services without worry. In addition, the public artisans also solemnly promise: buy hourly cleaning service, on-site service within 30 minutes is not satisfied can apply for a refund; If you are not satisfied with other cleaning services, you can apply to redo them.
Over the past three years, with excellent quality and good user reputation, Volkswagen Craftsman has been quietly and pragmatically engaged in the vertical field of family service. While maintaining a healthy development, Volkswagen Craftsman has been driving China's community service towards standardization and standardization. In the future, Volkswagen Craftsman will continue to improve service quality through a series of service innovation, build a more perfect service system, and strive to let every user choose Volkswagen Craftsman can experience the high quality family service beyond expectations.
