Recently, Whale Science and Technology successfully won the bid of Liaoning Mobile 2018 customer collection Internet dedicated line business automatic activation support system project, this bid achieved the first breakthrough of customer collection operation support business in Liaoning mobile market.
With the increasing number of inbound business users, the system processing capacity is in urgent need of strengthening. China Mobile Group has issued management regulations, which specify that in 2018, process reconstruction will be carried out, data quality will be regulated, new business support capacity will be developed, and a new generation of personalized and efficient "inbound business support 2.0 system" will be built, including promoting the transformation of business from project to process. IT can meet the management requirements covering the whole process of pre-sale, in-sale and post-sale of inbound business, meet the end-to-end management requirements of different networking modes and business processes of inbound business, and realize the IT-oriented and process-oriented business support, network operation and customer service of inbound business.
This bidding system mainly realizes the optimization and adjustment of the installation, disassembly and migration of the Internet dedicated line business of Jieke, and realizes the automation of business activation, automatic delivery of work order instructions, automatic processing of network anomalies, auxiliary decision-making and other functions. Based on excellent technical services and perfect functional design, Whale Technology builds a stable and reliable software platform with automatic redundancy backup, flexible loading and configuration adjustment capabilities for Liaoning Mobile to help the network management center open work orders and complete automatic activation of BRAS, SW, OLT and ONU.
In recent years, Whale Technology has continued to deepen its efforts in the field of operator gathering business and made frequent breakthroughs. It provides end-to-end digital transformation solutions for customer gathering business and has accumulated many excellent practices in the field of business support and operation support. In the future, Whale Technology will be committed to the digital transformation of Liaoning Mobile's inbound business, and provide the group customers with automated, intelligent and Internet-based business experience.
