On August 24, 2018, CCC Information Services Inc. (CCCIS) and Jiangsu Haipeng Investment Group Co., Ltd. officially reached a DRP strategic cooperation, aiming to realize the strategic transformation of the group's accident vehicle business through DRP, and enhance the communication, connectivity and close cooperation with insurance companies.
As one of the top 100 automobile dealers in China and a leading enterprise of regional dealers, Jiangsu Haipeng has always been at the forefront of promoting the strategic development of the group through scientific and technological innovation. At the beginning of this year, Jiangsu Haipeng was very optimistic about establishing a cooperation system based on DRP system with insurance companies after an in-depth study tour of the American aftermarket with CCCIS. More willing to establish a future-oriented new partnership with insurance companies.
CCCIS will help Jiangsu Haipeng improve its operation management ability from the perspectives of system planning, personnel skills and compliance training, build and realize a system architecture that can closely communicate with insurance companies, and show its operation skills, benefits and customer service level through the KPI monitoring system of nearly 100 indicators in the DRP system. To enable insurance companies to clearly understand, insight and evaluate their capabilities in all aspects.
In view of the DRP strategic cooperation, Hu Pengcheng, general manager of Jiangsu Haipeng Investment Group Co., LTD., said: "We hope to accelerate the determination of loss efficiency through the DRP system, reduce maintenance operations and waiting time, reduce the human interference in the process of loss determination, promote the 'Sunshine' accident car business, improve the efficiency and process improvement to enhance customer satisfaction."
Hou Que, Vice president of CCCIS Group and general Manager of China, said: "CCCIS has more than 30 years of experience in the field of service insurance and auto repair in the United States. Jiangsu Haipeng, as a representative of the dealer group that attaches importance to scientific and information management in China, will be able to gradually realize more reasonable cost and transaction efficiency improvement through this DRP project cooperation, and achieve deeper trust and cooperation with insurance companies. To set a benchmark for building innovative, compliant and win-win accident vehicle business ecology in the future."
