On February 26, MWC2018 was officially opened at the Barcelona International Convention Center. As an annual event in the mobile communication industry, MWC has set off a wave of technology every time it arrives. This year, the world's leading cloud computing technology company ZTE Softronics, with its ZSmart digital platform, ZSmart uTalk intelligent customer service, ZSmart intelligent marketing, ZSmart new retail and other product solutions, let customers around the world to grab fresh experience of the latest scientific innovation results brought by ZTE Softronics.
All along, based on the business philosophy of intelligent service and efficient operation, ZTE Soft Innovation makes use of AI artificial intelligence, big data and cloud computing technology to fully tap the platform value of operators in the digital ecological chain through innovative products, empower operators with digital capabilities, help customers subdue the traditional business model, accelerate the pace of business innovation, and realize digital transformation. Move towards smart operators.
The ZSmart series products of ZTE, which shone at the Barcelona Exhibition, are also the best proof to help the digital transformation of operators. According to different business scenarios and specific needs, the ZSmart series of products can realize the application of different solutions.
ZSmart digital platform
ZSmart digital platform has several features including digital customer experience, digital ecological enablement, digital business and digital architecture. It can help operators sort out more logical platform opportunities, give full play to operators' advantages in managing different participants of digital ecological chain, make full use of existing corporate customer relations and business realization functions, integrate flexible marketing strategies, and integrate digital channel cooperation through mobile shopping, life payment, digital travel, catering and entertainment, capital management, and even business conferences. To provide customers with a diversified digital life experience.
ZSmart uTalk intelligent customer service
AI has become an important tool for improving efficiency in all walks of life, and the main human-related application of AI in the telecom industry is reflected in the field of intelligent customer service. This is because the traditional customer service system, often there are problems such as crowd tactics, complaints after the event. At the same time, users may press buttons and click several times in the process of use, making the process invisible and even dealing with the same problem repeatedly. Therefore, as a next-generation intelligent customer service solution based on Cloud architecture and AI technology, ZSmart uTalk, which introduces AliMe Cloud and Automatic Speech Recognition (ASR) technology, is well received by telecom operators.
ZSmart uTalk has a number of bright services such as customer service robot, intelligent voice navigation, seat assistance enhancement and intelligent outbound call. It can realize man-machine collaborative work, one-call response, one-button management, process transparency, on-demand adjustment, active service, intelligent warning, all-channel, all-weather standard consistent, thousands of faces, fine service and so on. It can be applied to all walks of life. Greatly improve efficiency and enhance user experience.
ZSmart AI KDOps Smart Marketing
With the emergence of new technologies such as 5G and NFV/SDN, networks are becoming more complex and applications are increasingly dependent on each other. Agile DevOps need to meet the rapid marketing requirements of continuous integration, which in turn ensures the health of thousands of micro-services. Based on this, the application of ZSmart AI KDOps is even more necessary.
ZSmart AI KDOps, which integrates AI technology into the network, has the advantages of self-healing, automatic expansion, deep learning and service assistance. It enables the machine to analyze and learn business and operation management processes, provides operators with knowledge-defined operation assistants, and accurately completes anomaly detection, anomaly location, root cause analysis and anomaly prediction processes. Help operators quickly recover from faults, and maximize the automatic decision to handle operation and maintenance problems.
At the same time, ZSmart AI KDOps is able to accurately predict and analyze massive data through big data technology, thus greatly improving operational efficiency and realizing intelligent operation.
As the enabler of digital transformation, the ZSmart series of solutions brought by ZTE Soft innovation, driven by artificial intelligence, big data and cloud computing technology as the core, the use of digital solutions from the intelligent operation, intelligent marketing, intelligent services and other aspects, give operators more digital ability, and then subvert the tradition, accelerate innovation, to achieve digital transformation.
