The 2017 China International Information and Communication Exhibition has arrived as promised, and ZTE has made an official appearance with the theme of "5G Pioneer". As the world's leading provider of information and communication software solutions, ZTE Soft Innovation will continue to take "intelligent operation" as the core concept to help operators realize digital transformation from different dimensions and help them stand out in the market competition.
Under the tide of digitalization, the information and communication industry is experiencing unprecedented impact, and the transformation and upgrading of operators has become the general trend, and is widely carried out in the global scope. However, the road of digital transformation is not accomplished overnight, and there are still many problems to be solved. Zte Soft create to create a new intelligent channel, intelligent opening and systematic customer support solutions, to help operators grasp digital opportunities, constantly optimize business processes, improve operational efficiency, and ensure service quality.
As an enabler of efficient operation, ZTE Soft Innovation has long been committed to establishing partnerships with the world's leading operators to promote the rapid development of the communications industry. At present, the customer business scale of the operator group is constantly expanding, the customer demand is increasingly diversified, and the shortcomings of the customer gathering business support are increasingly prominent. The operator is faced with such problems as the low degree of electronization of the sales process, the inconsistent system support, the complicated business processing, and the scattered support personnel, which seriously affect the operation efficiency and business development of the operator. Zte Soft Innovation has acted according to the needs, and created a systematic customer service support solution, featuring independent deployment, high cohesion and low coupling. Centering on the core objects such as customers, business opportunities, contracts, projects and orders, the whole process of customer service operation can be supported through.
The systematic customer support solution has accumulated steadily and developed in many places in the global operator market. In particular, the company has carried out pilot work for the Chinese mobile market and achieved good results in the headquarters, Jiangsu, Shaanxi and other places. In addition, ZTE soft innovation wisdom channels, wisdom to open solutions, to adapt to the Internet era business development needs, has become the operators continue to pay attention to the hot spot.
This year's Beijing Communication Exhibition from image to service has been changed and improved, ZTE soft innovation also brought new technology and solutions, to achieve digital transformation with innovative technology, fully excavate the commercial value hidden in the data. During September 27-30, welcome to visit Booth 4005, Hall 4, Beijing National Convention Center, and discuss the way of operation transformation with ZTE Soft Innovation.
