According to the financial statements of the three major operators in the first quarter of 2017, China Mobile not only made remarkable achievements in major indicators such as revenue and profit, but also in the number of new subscribers, a key indicator to measure the company's comprehensive operation ability and competitive advantage.
As can be seen from the data, the average monthly development of 4G users of China Mobile exceeds 10 million, and the number of wired broadband users reaches 8.06 million, accounting for 66% of the new market, and the total number of users exceeds 85 million. Considering that China Mobile officially obtained a fixed-line broadband license at the end of 2013, just over three years ago, it has to be said that the results achieved in the development of the whole business are amazing. In the same period of rapid development of the whole business, as the bottom support IT system, China Mobile in recent years has carried out corresponding optimization, evolution and reconstruction, whether it is the front end of the third generation of business support system, the comprehensive construction of the channel system, or the back end of the home Kuan 5+1(the functional requirements of the network department of China Mobile Group) support capability. Its projects have blossomed in all provinces across the country.
With the continuous development of Internet technology and the emergence of new business networks, users are eager for second-level Internet access and extreme experience. However, the service opening function of the existing business operation support system is limited by the traditional technical structure, and the shortcomings are increasingly prominent. As the core support system of the business sale stage, the pressure can be imagined. Support for the whole business, especially when the scale of broadband business is gradually increasing, the customer service has become the strategic focus of China Mobile development. In this case, it is urgent for China Mobile to reconstruct the service based on the pain points of the current service opening, and put forward the challenge of updating the opening center.
Rapid response to business requirements
Operators' competition is becoming increasingly fierce, and the pace of launching new services is also accelerating. In the past, the support preparation time of several months or even years will only be far behind the competitors. For the commissioning center, in addition to the basic configuration capabilities oriented to processes, links and NE instructions, it also needs to consider more comprehensive supporting capabilities such as configuration reuse, verification, whole-process penetration and rapid testing, so as to better support the front-line business.
Integrated management of all business processes
With the strong development of broadband business, the biggest change brought by the sale stage is the longer process and more complex and changeable process and abnormal control than the migration network. In terms of the scheduling control technology and normative ability of the long process, because of historical reasons, China Mobile still has a long way to go. Especially when solid migration and multi-product integration services are launched, the difficulty of collaborative control between multi-processes will increase exponentially. This requires the opening center to provide a more powerful and flexible process platform, supplemented by corresponding business control means and customer-level process control.
More intelligent fault tolerance
In the context of the whole business, the information of basic data, such as materials and resources, which the business opening depends on, has increased abruptly, but the problem of data accuracy has not been completely solved. Once it enters the sale stage, the requirement for timeliness of opening is very high, and it is impossible to spend too much time on repeated manual amendment and data correction. How to ensure the normal opening of business without affecting the process time limit? This has a very high requirement for the fault-tolerant ability of the opening center.
Coping with business tides
The number of original mobile users of China Mobile is already very huge, with the addition of fixed network team, the peak pressure of business will only increase further. The opening center is the key embankment to face the tidal wave. Is the bottom strong enough, is the diversion smart enough, is the response fast enough, and is the emergency plan sufficient? All these test the basic designer's technical skill and business ability.
Operation under the cloud architecture
China Mobile's third generation business support system has made clear the system framework requirements of cloud architecture, and the opening center is no exception. On the one hand, IT operation under the new architecture needs more updated tools and means to support. On the other hand, the opening center itself needs to connect a large number of systems at the front and back end, as the total control and display of the sale process. Once there is any problem, it will be reflected in the opening center first. How can we quickly locate and discover problems, give early warning in time, and provide efficient tools and guidance to prevent operation and maintenance personnel from taking the blame? It is also worth thinking about.
In order to solve various challenges in the service opening and better guide the construction of the service opening center, China Mobile Group Corporation has begun the preparation of the pilot specification of the service opening center recently. Zte Soft Innovation, as the leader in the field of service opening in the industry, also participated in the preparation of the specification. Zte Soft Creation has nearly 15 years of experience in the construction of business opening projects, a wide range of services in the three major operators, more than 30 construction projects in the group and provincial level, with rich experience accumulation and technological innovation, on how to solve the difficult problems in the construction of the opening center, to provide comprehensive and mature solutions.
