Chinese culture is extensive and profound, a lot of different words have expressed the same meaning, but read Cihai, but can not find the synonym of "Thanksgiving", only to find some synonyms "feeling de de gratitude" is really important in "thank", and less inner gratitude.
"Lily Action" is the first continuous and large-scale annual routine service action in China's home decoration industry, which marks that Dongyisheng has formed the whole-process service concept of "Service in marketing, marketing in service".
"To serve customers religiously is the foundation of Dongyi's survival", Yang Jin, president of Dongyi Risheng Group, so brilliantly elaborated the connotation of Dongyi Risheng's customer service. "Baihe Action" carries on the essence of customer service of Dongyi, bringing more moving, more beautiful and more expectations to customers all over the country.
Dongyi Risheng chairman Chen Hui has proposed that "organic overall home decoration itself is a subject of service". While vigorously promoting the organic overall home decoration, we must improve the service system. Customer service staff must have a strong sense of customer service, and truly walk into the heart of customers, "urgent users, think users think".
Today's "Lily Action" has become synonymous with customer service in China's home improvement industry. As a concrete embodiment of the high-end quality service concept of Dongyi Risheng Home Decoration Group, "Baihe Action" takes "pious service for customers" as the foundation, advocates more human, harmonious and effective customer service, and makes it become the foundation of Dongyi Risheng for a long time.
Service is an art that can never be learned, but also a psychological teaching plan with rich connotation. All Dongyi people always maintain a learning attitude, and are committed to providing customers with privileged, detailed and comprehensive overall home decoration services.
2009 "Lily Action" for our valued customers to send the most sincere wishes. In the past activities, "Lily Action" has been widely praised by customers, highlighting the good reputation of Dongyi Risheng and reflecting the great success of quality service activities.
In 2010, "Lily Action" has been comprehensively upgraded, with the theme of "Zero distance service, Dongyi is at your side" being fully carried out, to send the most sincere greetings to our valued customers, highlighting that the high quality service we provide for customers has no distance and will continue.
2011 "Lily Action" - to serve customers to the end. Once again, send sincere wishes and greetings to our customers.
In 2012, "Lily Action" was launched with a new concept, which launched the activity of visiting old customers and delivering warmth to customers in person.
In 2013, the unified image of Dongyi was developed: Baihe Action was merged with the LOGO of Dongyi Risheng, and the focus was on the process monitoring of Baihe Action.
In 2014, focusing on customer service experience, we conducted a full range of lily text messages, telephone return visits and Lily visits, and conducted video tracking according to national activities.
From 2015 and 2016, Lily Action will be distributed into monthly care activities for old customers, and from this year on, it will pay more attention to the annual service experience of old customers.
We've been on the road for Operation Lily 2017!
Dong Yisheng starts from itself, starts from practical actions, grateful customers, Dong Yisheng is the synonym of "Thanksgiving".
