/PRZWT/Beijing, March 13, 2024 - In order to demonstrate the power of installation services, improve the overall installation service level of Gu Family Customization by promoting installation capacity building, and continue to improve the user experience. On February 27, 2024, the 3rd Installation Competition of Gu Family Home Furnishing and the press conference of the whole installation and delivery standards were successfully held in Hangzhou. The theme of this competition was "Inheriting the spirit of craftsmen and setting a good example for craftsmen". It was jointly organized by Gu Family Customization and Blum Austria. More than 100 installation engineers from all over the country gathered in Hangzhou for a feast integrating teaching and competition.
The installation competition is not just a competition, but also hopes to build a platform for front-line installers to learn from each other and learn from each other, so as to promote the improvement of the installation team's self-ability and provide users with better installation services. As Hu Zhubin, deputy general manager of Gujia Home Furnishing Customized Home Furnishing Division, said: "The pursuit of user satisfaction is the starting point and the end point".
With the development and construction of the service capabilities of the entire custom installation team of the Gu family, some high-quality installation service processes and standards have been gradually explored and precipitated in practice. We hope to take advantage of the opportunity of the installation competition, through the release and training of standards, so that more outstanding talents can become the executors of high-quality standards, so as to promote the service upgrade of the entire industry.
In the morning, Li Asia, the installation service department of Gujia Home Customization Home Furnishing Division, released and trained on the "Delivery and Acceptance Standards for the Whole Customized Products", aiming to standardize and unify the installation and delivery standards and user acceptance standards of Gujia's whole customized products, solve the problem of inconsistent product installation results due to inconsistent standards, and finally realize the improvement of product delivery quality and the optimization of user experience.
Ma Qianqiang, the process technology module of the Manufacturing Management Department of the Gu Family Customized Home Furnishing Division, has conducted centralized training on recent process changes and process upgrades, aiming to reduce installation errors caused by installers not understanding the product process, so as to improve the success rate of one-time installation of Gu Family's entire customized products.
The competition invited Shen Jiahui, a product and market expert from Blum Marketing Department, to explain the installation method and precautions of the whole Blum hardware. He conducted multi-dimensional hardware installation skills training for the installation engineers from the Quality Standards, structural characteristics, functional distinctions, adjustment methods, installation methods and technical parameters of different hardware products.
With the continuous enrichment and upgrade of the entire customized products of the Gu family, higher requirements are also placed on the installation ability of the installers. Relying on the new exhibition hall of Wanfang, this competition took more than 100 participants to learn the installation methods and precautions of new products such as wooden doors, walls and cabinets in real life, in order to improve the installation ability of the entire customized products.
In the afternoon, the installation of the actual combat PK link simulated the real installation scene of the user's home. Installation engineers from all over the country teamed up in pairs to cooperate tacitly and engage in a fierce competition.
The competition evaluation expert group from the user experience and installation delivery quality two dimensions, on the one hand to check whether the entire installation process is in accordance with the 12-step standard installation service process, such as whether the face is refreshing, the clothes are neat, whether the shoe cover is worn before entering the door, whether the ground and wall protection are done well before installation, whether the on-site installation environment is well managed by partition visualization, etc., whether the user can feel the service experience like a spring breeze; on the other hand, from the perspective of professional installation and process technology, check the final product delivery quality, whether to achieve every bit of excellence, and present the product details perfectly for the user.
After the actual combat PK session, Zhu Liyang, the head of the installation service department of the Gu Family Home Customization Home Furnishing Division, summarized and reviewed the competition, put forward suggestions for improvement to the problems existing in the installation service process, and hoped that all installers could continue to learn and continuously improve their own capabilities to provide users with better service.
After a full day of theoretical learning and actual combat PK, comprehensive theoretical training assessment, actual combat PK link installation service process evaluation, and installation and delivery quality evaluation of the three dimensions of the total score ranking, in the end, the installation competition of the Craftsman Star, Service Star, first prize, second prize, third prize were produced one after another.
Explore inward to improve the installation service level of the whole company; seek knowledge outward to build a strong army of installation services for the whole company. Excellent installation engineers across the country, see you next year!
