/PRCWT/December 14, 2023 - With the development of science and technology, the needs of the people, and the changes in the economic structure, the importance of the development of the digital service industry is self-evident. It has gradually entered a period of rapid growth from the start-up stage, and with the continuous innovation of technology and the continuous expansion of market demand, its development prospects are very broad. The construction of the digital service industry is not only an important force to promote economic growth, but also an important cornerstone for building a future society, and has become a core element for the rapid development of enterprises. In order to promote the healthy and orderly development of the Client Server industry and the scientific and effective implementation of digital service reform, the 2023 (8th) China Digital Service Industry Development Annual Conference (hereinafter referred to as the "Annual Conference") was held in Changsha on December 7-8.
Picture of the opening ceremony of the annual meeting
This year's annual meeting is guided by the China Information Association; jointly organized by the Customer Contact Center Branch of the China Information Association and Customer Observation; co-organized by the Organizing Committee of the China Digital Service Industry Development Annual Meeting and the Customer Management Agency of Caibo (China). With the theme of "Transformation, Innovation and Win-Win - New Exploration of Digital Service Transformation", the conference set up the opening ceremony, the main forum, a series of theme summits (China Digital Service Leaders Summit, Big Model Innovation and Application Technology Summit, CCSO Industry Standards Annual Forum), the 2023 China Digital Service Annual Billboard and China Customer Contact Center Award Glory Ceremony, and the release of the China Top 100 Service Brands List. Leaders of ministries, industry associations, and managers in the industry's digital service field were invited to conduct industry year-end inventory, trend anticipation, experience sharing, and case descriptions, and industry technology service providers were invited to share and display technology frontiers. A total of nearly 1,000 outstanding enterprise representatives from various industries attended the
At the opening ceremony, Wang Haiping, chairperson of the Customer Contact Center Branch of the China Information Association, delivered a welcome speech on behalf of the organizers. He said that in the current context, improving the digital development level of the service industry has become the only way to improve the development level of the service industry and build a new system for the development of the service industry. The holding of the annual meeting actively practices the development idea of "people-centered", which is an effective driving force for the healthy development of the digital service industry. After that, Guo Yanyan, former head of the Discipline Inspection Team of the Central Commission in the Ministry of Industry and Information Technology and former member of the Party Group of the Ministry of Industry and Information Technology, delivered a keynote speech. He said that in this era full of challenges and opportunities, it is necessary to increase efforts to promote the digital transformation and upgrading of the traditional service industry. While promoting the transformation from offline to online, we must actively and accurately use massive information to empower enterprises in all aspects of production, operation, management and service. Xin Renzhou, former inspector of the Industrial Policy Department of the Ministry of Industry and Information Technology and consultant of the Customer Contact Center Branch of the China
The site also released the "2023 China Customer Contact Center Industry Development White Paper", and conducted the 2023 "CCSO Standard Evaluation Enterprise" awarding ceremony, the 2023 China Digital Service Industry "Annual Recommended Brand" awarding ceremony, the China Information Association Customer Contact Center Branch "New Member" awarding ceremony, and the Customer Observation "New Member Unit" awarding ceremony and the Customer Observation "Author Certification and Annual Honorary Author" awarding ceremony.
In the main forum of the conference, outstanding managers from Tongcheng Travel, Ant Group, Changsha 12345, Honglian 95, Caibo (China) Customer Management Agency and other enterprises shared themes on topics such as digital government construction, service operation, intelligent application, and service system construction. On December 8, China Digital Service Leaders Summit, Big Model Innovation and Application Technology Summit, and CCSO Industry Standards Annual Forum were held simultaneously. Excellent managers and practitioners from NARI Group, Taiying Technology, Yuyue Medical, Jilin Expressway, China Post, Sunshine Insurance, Yunwen Technology, Feishu, Wisdom Teeth Technology, WeBank, Semir, WeDoctor, CCSO Standard Evaluation Center, Caibo (China) Customer Management Agency and other enterprises and brands were invited to share cases and demonstrate the latest technology application results around the new requirements, new developments, new trends and new experiences of digital services.
The annual meeting is not only a grand event to gather outstanding service leaders in the industry to discuss technological innovation and management innovation, but also an important platform to show the industry style, inspire and recognize outstanding enterprises and individuals. On the evening of December 7th, the "2023 China Digital Service Annual Billboard and China Customer Contact Center Award Glory Ceremony" was grandly held. The 2023 China Top 100 Service Brands and the 2023 China Digital Service Annual Billboard were released on the spot, which crowned outstanding enterprises, brands and individuals in the customer contact center industry and digital service industry.
So far, the 2023 (8th) China Digital Service Industry Development Annual Conference has come to a successful conclusion. As the first high-standard conference of the customer contact center industry held in the Great Hall of the People and Diaoyutai State Guesthouse, it has been successfully held for eight sessions so far. As a high-standard and influential annual event in the industry, it has become the most concerned annual event in the customer contact center industry and digital service industry. The China Digital Service Industry Development Annual Conference aims to provide cutting-edge development concepts and high-quality theme sharing content by gathering industry service leaders, establishing an ecological platform for practitioners to enhance their horizons, expand their contacts, and learn and communicate, so as to better support the healthy development of the customer contact center industry and promote the new trend of the digital service industry.
