/ Morning News/August 17, 2022 Guangzhou - On August 4, at 8:00 a.m. in Korla City, just after dawn, a car carrying polar krypton 001 arrived at the gate of Qiancheng Lixiang Shuiyun Community, successfully completed the delivery of the new car.
Mr. Zhang ordered the polkrypton 001 delivered this time from the official APP of Polkrypton. From Xi 'an in Shaanxi Province to Korla in Xinjiang Province, it spans 2,752 kilometers. It only takes 3 days from the time of ordering to getting the car.When the user received the phone to make an appointment to deliver the car, it was difficult to hide the excitement of being anxious to pick up the car, but the next morning there was an important arrangement, put forward the demand of early delivery. The user's time is the right time. The transportation management and delivery personnel coordinate and arrange quickly, and the delivery is finally smooth. The delivery is completed 1 day in advance, and the user's car purchasing experience is beyond the expectation.
After the delivery of the car, the housekeeper staff immediately made a phone call to Mr. Zhang. He was very satisfied with the pickup: "Not only got the car one day earlier than expected, but also carried out PDI detection and cleaning on the car. Seeing the elaborately decorated, new and clean car, I felt incredible! To my surprise, they even prepared a car delivery ceremony at the entrance of the community, explaining the precautions and instructions for using the car, which was similar to the experience of picking up a car in a 4S shop. I was really surprised!" .
Get through the last kilometer of auto direct selling to the user's home
< P > In today's sinking channel, auto sales model is constantly changing, auto direct selling, online trading, home delivery has entered the public life. In a new round of new energy vehicles to the countryside driven by the policy, the sinking market has become more hot.
Automobile, as a large and valuable commodity with complex structure, involves warehousing, reconditioning, cleaning, distribution, car delivery and other services. How to make the vehicle can directly express the car to consumers' doorsteps all over the country, just like the goods of Tmall and Jingdong, has become a topic that must be solved in front of automobile manufacturers and automobile e-commerce enterprises. But also the needs of consumers' service experience.
Aiming at the delivery problem of the direct sales model based on new energy vehicles, the third party vehicle delivery service platform (3PDs) has been launched in 2021, providing a variety of optional delivery schemes including home, store and warehouse, involving vehicle storage, distribution, PDI reconditioning, cleaning, delivery, explanation and auxiliary registration. Auto companies and e-commerce platforms can flexibly choose service items and customize delivery plans.
After more than 7 years of development, with the advantages of its platform, the vehicle management company can mobilize the maximum capacity of more than 44,000 units, operate more than 80 vehicle warehouse distribution supervision centers, and build a delivery service network that can reach more than 2600 administrative districts and counties. At present, the home-to-home delivery service of vehicle transportation management has broken through the county-level cities to the township level, and can achieve the "last kilometer" of the country's fast delivery to the door.Under the support of car transportation management, whether in the downtown area, or in remote towns, a phone ring, car directly to the door, has become more and more consumers' car buying experience!
High-quality delivery, customer demand, our pursuit
With the continuous breakthrough of the consumption boundary, logistics is no longer just a tool to connect sales, as a key link to reach consumers, to build high-quality and efficient delivery experience, It will be an important way for all automobile practitioners to improve their consumption experience and enhance their market competitiveness.
Urgent customer urgent, want to customer think, the beginning of the article across thousands of miles early in the morning to deliver the car case is just the "customer first" delivery service concept embodies the tip of the iceberg. In the first half of this year, affected by the epidemic, in many cities, delivery drivers could not cross the city, were stopped at the highway emergency, finally relay delivery and other stories repeatedly staged.A user who chose home delivery commented: "The whole logistics process can be seen, the car can be checked on the APP, and the registration and explanation can be given. It is unexpected that buying a car can be as convenient as shopping on the e-commerce platform."
In order to guarantee high-quality delivery service, vehicle transport management in each link, have established a standardized service specification, service optional, appointment delivery, insurance per car, in transit, order evaluation, 7*24h customer service response, pay attention to every detail of service. At the same time, the vehicle transportation management company takes the lead in the industry to realize the whole process of digital delivery service, that is, the whole process of online operation from vehicle pickup to end-user vehicle delivery, with real-time data online.
According to Liu Chao, head of vehicle delivery at the Vehicle delivery manager, "In the past year, the vehicle delivery service has been constantly upgraded due to the needs of consumers and customers. In order to meet the personalized delivery needs of car buyers who give cars for marriage proposal, confession, birthday, etc., the car transportation manager has launched a new and personalized high-end customized service of 'gift box delivery', giving users a full sense of ritual car picking up experience." < /p>< /p>The emergence of third-party vehicle delivery services for vehicle operators can not only bring fashionable and convenient car buying experience to consumers, but also greatly reduce the operating costs of automobile enterprises and e-commerce platforms, accelerate the distribution of sales network and enhance brand image. Up to now, more than 10 new energy Oems have chosen home vehicle delivery service, and the total number of vehicles delivered to home has exceeded 80,000.
