/ Asahi/Guangzhou, April 01, 2022 -- On March 30, China Telecom held a press conference on the service initiative of "Better service and more heart" in Beijing. Focusing on ordinary people's "difficulties and worries", China Telecom has condensed six key service measures to provide comprehensive coverage of digital intelligence services, clear customer consumption, and care services everywhere. To know the meaning of customers and follow the hearts of people is the core connotation of "good service more one's heart". China Telecom will always adhere to the people-centered development thought, strengthen the sense of purpose, unswervingly serve the people and do good things, uphold the service concept of "customer first and diligent service", steadily promote the implementation of various service measures, with consistent unremitting efforts to meet the people's sense of gain, happiness and security.
A little more news:
It is understood that China Telecom released the six key service measures are "number of wisdom to follow" "care to follow" "network to follow" "consumption to follow" "convenient to follow" "safety to follow".
Number of wisdom to follow: release intelligent information butler service. A call on the spirit, do the information experts around the people. China Telecom provides smart home solutions for individual and family customers, including whole-house customization, micro-scene customization and home networking. For small and medium-sized customers of government and enterprises, it provides three types of information solutions for store opening, opening and starting. For the elderly and other special groups, it provides services such as smart phone popularization, information consultation, confusion management and so on.
Care for one's heart: build 10,000 "love wing stations". In 2022, China Telecom will build 10,000 "love wing stations", providing rest and supplies, convenience services, specialty services, special customer services and other four categories of service projects, to create "wisdom stations" for the elderly, "supply stations" for outdoor workers, "public benefit stations" for the disabled and "convenience stations" for passers-by.
Network follow one's heart: the implementation of mobile phone signal optimization "immediately after receiving a complaint". China Telecom will provide customers with full participation and transparent network service experience by following the five principles of "first ask and be responsible, first follow through", "If there is a complaint, Bing, implement each case", "clear plan, handle within a limited time", "proactively inform the work progress", "proactively manage, and handle before filing a complaint".
Follow one's heart: Launch the exclusive service of "rest assured consumption". China Telecom will launch the star card version, customers can choose freely, on-demand ordering, traffic, voice, SMS free collocation combination, let customers rest assured; Launch the mainstream package video and other forms of "tariff interpretation card", so that customers understand to buy; No. 10000 launched the "transparent consumption booth", which can immediately and clearly answer consumption questions, and provide door-to-door service of bill answering for the elderly and special groups, so that customers can ask easily; A new version of the bill was launched in June to provide convenient inquiry services, so that customers can spend transparently.
Convenient follow the heart: do not close 7*24 hours of service. Do a screen without leaving home, customers save time and effort, no errands; Emergency demand real-time response, customers find to do, do not worry; Service process a point of check, the customer control progress, know well.
Safety follows one's heart: Provide "Heaven wing anti-harassment" intelligent guard. China Telecom will use a new generation of cloud interception protection technology to provide a new professional interception of nuisance calls, marketing calls and overseas harassment and fraud calls services. Intelligent guard call security, customers enjoy ease with a key; Customers will choose to answer interception rest assured; Overseas harassment fast shield, anti-fraud and anti-interference more secure; Always be on the lookout for important calls.
