The countdown to the Spring Festival of the Year of the Ox. Reporters learned from SF Express, in order to meet the strong demand for delivery during the Spring Festival, SF Express the first time to actively respond to the national call, as always continue the "Spring Festival does not close" service commitment, to provide users with delivery services. To this end, SF Express will coordinate the whole network resources, do a good job in personnel, transport capacity, after-sales, network and other aspects of the work, all-round protection of fast and safe delivery of express, so that users do not go out can also enjoy the strong flavor of the New Year.
A variety of measures to ensure the practice of contactless delivery services
Sf Express said that in response to the COVID-19 prevention and control requirements in some regions and the call for prevention and control deployment during the epidemic period, it will continue to build efficient contactless delivery services to ensure customers have no worries about receiving and sending goods.
So far, SF Express has carried out nucleic acid tests on all functional employees and delivery boys in more than 500 urban areas across the country, and the test results have all been negative. In the affected areas, SF Express Courier will strictly follow the contactless delivery mode to reduce the risk of face-to-face pickup.
In order to reduce personnel contact and practice contactless delivery service, Fengchao has also made great efforts to reserve 580,000 machine outlets to store express items. In addition, SF Express has prepared 46,000 liters of disinfectant and more than 20 million masks for its staff on duty during the Spring Festival. The company will take temperature measurement and health code check every day, urge delivery workers to change their masks and gloves on time, and disinfect the site and delivery vehicles every two hours to fully guarantee the safety of delivery workers and users.
The upgrade of customized services has boosted the quality and efficiency of intra-city delivery
Due to the impact of the epidemic, public access is inconvenient, and the local Spring Festival will become the normal 2021 Spring Festival, and intra-city distribution business will further increase compared with previous years. In the face of surging demand for intra-city delivery and help buy, SF Express intra-city Express Ratong has built capacity resources in more than 500 cities across the country to guarantee intra-city delivery capacity supply and escort the rapid solution to people's livelihood needs.
2021 Spring Festival, SF Express city rush will further upgrade the city to help take help send errand services, launched the "New Year special send", to meet the needs of consumers to take and send New Year goods, gifts, to help users in the case of inconvenience can also be in the city to store New Year goods, express his mind; Under the "Help me Deliver" and "Help me Pick up" products, the "New Year's Eve Dinner" guidelines are added to meet users' needs for picking up and delivering cooked food such as the New Year's Eve Dinner. At the same time, public welfare activities will be launched in some cities, "Home love for the New Year's Eve dinner", for those who stick to their posts to send the New Year's Eve dinner prepared by their families, to convey reunion.
Greatly increase manpower capacity to ensure all-round service quality
It is understood that during the Spring Festival in 2021, SF Express multimodal transport will further increase its size during the Spring Festival to improve the overall express digestibility. In particular, it will add a new operation mode in the aviation network and high-speed rail network. The aviation resources will more than double compared to the previous years, with the average increase of trunk resources over 40% and that of branch lines over 87.5%, so as to ensure adequate transport capacity.
Adequate manpower is an important guarantee for efficient delivery services during the Spring Festival. To this end, during the Spring Festival, SF Express will increase significantly in terms of personnel, finance, material and other aspects compared to last year. Courier boys will increase by 35% and operation staff will increase by 68%, ensuring the efficiency of receiving and sending goods during the festival as always.
In response to the call of "Spring Festival in place", for the Spring Festival peak, SF Express has formulated staff care and welfare measures before, during and after the festival, which reflects staff care and guarantees service quality. These measures include pre-Spring Festival gift packages, special incentives during the festival and incentives to return to work after the festival. In addition to the 250 million yuan of overtime pay for those on duty during the Spring Festival, another 370 million yuan of special incentives will be given to those on duty during the Spring Festival. Wang Wei, president of SF Express, also prepared 25 million yuan of red envelopes for his employees.
On this basis, SF Express companies in various regions will set up duty allowances, red envelopes on duty, dining subsidies and other care for staff to have a good Spring Festival. For example, in the Shanghai district of SF Express, the company also arranges flexible employment channels for staff on duty or their families to solve practical problems of employees' families. At the same time, the human resources department of the Group, the labor union and other departments actively seek benefits for employees, and carry out activities such as group-buying festival of New Year goods and preferential delivery.
2021 Spring Festival is destined to be extraordinary. As a leader in the express industry, SF Express will rely on its technological capabilities and creative services to ensure that the express is not closed and the quality is as always. Through fast and safe express services, users will have a full and happy Chinese Year.
