It is understood that as one of the largest social platforms in China, Tencent QQ has been paying attention to the social needs of vulnerable groups, continuously optimizing the functions and services for special groups, and carrying out targeted transformation in aging, barrier-free and other aspects.
According to statistics, there are 274 million elderly people using mobile phones, among which 134 million use smart phones to access the Internet. This means there may be nearly 140 million elderly people in China who use mobile phones but do not use the Internet, and are "silent people" on the Internet. How to help these elderly people who are less able to learn quickly integrate into the online world? QQ tries to direct the guiding role of children, with "screen sharing" and "remote assistance" functions. Therefore, on the mobile terminal, the elderly can share the network troubles they are facing with their children through screen sharing, so that their children can answer questions and give guidance in real time. On the PC side, children can even directly connect to the elderly computer through remote assistance function, "hand by hand" to solve the operation problems, and greatly improve the Internet experience of the elderly.
[Screen Sharing (left) and remote assistance (right)]
Moreover, for the elderly, difficulty reading is the most common problem when using Internet applications and online social networking. In order to solve the problem of reading difficulty caused by the eyesight of the elderly, QQ also designed for the elderly font size, text message reading, voice input and other functions, to help them see and hear clearly when surfing the Internet; For many elderly people who may not be able to understand English in social chats, QQ has introduced a function to support Chinese and English translation of text messages to solve their foreign language dyslexia.
【QQ English translation function 】
At the same time, for many elderly people who are confused about various functions in the APP, QQ also provides them with a simple mode. In concise mode, the chat interface will shield all font bubble pendants, and can be set to hide unnecessary functions, greatly reducing the operation steps of the elderly, and make the interface layout clearer.
【QQ simple mode automatic mask font bubble pendant 】
It is understood that QQ will further optimize the functions frequently used by the elderly in the future, such as supporting the pronunciation and recognition of dialects in message sending and receiving, and providing quick operation for frequently used functions, so that the elderly can quickly get used to it.
In addition to the elderly, QQ has also been paying attention to the social needs of the visually impaired and teenagers. Since 2009, QQ has begun to promote the barrier-free transformation of its products. It has successively launched the functions of OCR picture text extraction, QQ expression reading, voice print adding friends, and so on. Through the instant description technology of picture and voice, users can understand the pictures in one sentence. In 2020, QQ will also launch a youth mode, which will help students block most entertainment content and enable pinyin switch in chat messages, so as to minimize information interference to teenagers, improve learning efficiency and create a safe and healthy online environment for students.
