Doosan Engineering & Machinery announced today that the remote technology support AR&VR glasses developed by Doosan team in cooperation with partner companies will be officially released in early November.
Official information shows that the product integrates AR, big data, cloud service and other modules, which is suitable for inspection and maintenance of various engineering equipment. Front-line inspection personnel and background service engineers can interact in real time through the remote support platform, realizing remote intelligent diagnosis, and effectively improving inspection and maintenance efficiency. As the industry's first remote intelligent inspection equipment, experts said that the product is expected to become the industry standard.
The industry's first AR remote inspection solution
Under the impact of the epidemic, more and more enterprises carry out daily work through online remote collaboration. However, in construction sites with harsh environments and complex systems, traditional methods such as telephone, video and photography are often unable to successfully complete fault diagnosis and maintenance. Compared with traditional audio and video communication, AR remote collaboration is more intuitive and efficient.
Doosan's new product features intelligent diagnosis and remote support. At the engineering site, inspection personnel can wear AR glasses, scan the identity code of the body, and then retrieve relevant data from the data center, easily master the overall operation and current status information of the equipment, realize the visualization of equipment operation data, prevent the accumulation of faults, detect problems as early as possible, complete real-time transmission records, and escort the continuous creation of benefits of the equipment. In the rear, through the remote support platform, the support personnel can diagnose the equipment status without going to the site, obtain the first view sound and video content information collected by the AR glasses, provide a quick solution remotely and guide the maintenance process.
It is the first time in the construction machinery industry that AR equipment is used as the carrier to complete equipment inspection and give accurate AR guidance marks through real-time audio communication and high-definition image transmission. Doosan staff also said that in order to ensure the stability and accuracy of equipment diagnosis, development and testing has made a lot of efforts, the product is still under continuous debugging, is expected to be officially put into use in early November, the experience is worth looking forward to.
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Efficiency first comprehensive upgrade of customer experience
In the process of construction work, time is money, in the face of sudden equipment failure, whether good communication, quickly and effectively solve the problem, which is behind the test of every manufacturer and dealer. With the assistance of AR glasses, how to select the solution fastest, and how to better combine with offline people, things and fields? Doosan's solution is efficiency first.
In various failure and maintenance scenarios, relying on big data cloud service personnel can respond quickly through AR glasses, solve problems in the shortest time, and improve equipment loading time. For example, when a fault is found, AR glasses can be worn to directly contact the internal system, quickly determine the fault cause, and achieve remote technical support. In case of intractable problems such as intractable diseases, AR glasses can also be connected to factory experts with one button, through the scene screen to jointly find out the problem and provide solutions, which not only greatly improves the maintenance efficiency of failure, but also as far as possible to reduce the downtime of customer equipment and the economic loss caused by downtime; If a situation needs to be handled on site after observation, support personnel can obtain the running status of the equipment and the general cause of the fault, and prepare all kinds of accessories needed in advance. More importantly, the sound, video and other data generated in the process of maintenance can be stored online in real time, so as to be verifiable.
All complex situation analysis and emergency treatment, through the integration of "AR+ big data + cloud computing", will be realized on Doosan's remote support platform, service engineers and industry experts across dozens of cities, at the same time to deal with hundreds of equipment problems, this is the new service experience brought by advanced technology.
Digital innovation is the future industry standard allocation becomes possible
Under the background of the normalization of the epidemic, the continuous promotion of "two new and one heavy", and increased environmental protection control, the demand for construction machinery is increasing rapidly, and at the same time, higher requirements are put forward for all links of the upstream and downstream industrial chain. Doosan is at the forefront of the industry in the process of digitization and intelligence of construction machinery.
As early as 2017, it has taken the lead in promoting the "Concept-X Project" by combining future construction machinery technology. In 2018, BMW China unveiled the remote control technology using 5G communication technology, and took the lead in demonstrating transnational long-distance remote control with actual equipment in the field of construction machinery. This is the world's first demonstration of remote control of mechanical construction using real equipment, rather than virtual simulation or remote control, allowing operators to control equipment as if they were in the construction site.
In November 2019, a demonstration of Concept-X, a future unmanned engineering solution, was successfully held in South Chungcheong Province, South Korea. There have been several independent unmanned equipment technologies in the field of construction machinery, but Doosan is the first company to use unmanned and automated demonstration throughout the whole process from measurement to operation of unmanned equipment.
It is understood that Doosan remote control technology can realize the UAV 3D measurement, mission planning, remote unmanned operation and progress monitoring and other aspects. Functions such as 3D design drawing conversion, engineering drawing calculation and equipment autonomous operation through precise control can be easily realized, and 3D construction modeling can be carried out through UAV temperature control and 3D measurement functions. Deep technical accumulation, service team based on customer needs, and sound and advanced operation system have jointly established Doosan's position as an industry pioneer.
Industry experts pointed out that during the special period of the epidemic, Doosan AR&VR glasses innovatively used AR+ big data + cloud computing technology to complete remote inspection and maintenance, which has a good demonstration effect for the development of the industry and is expected to become the standard equipment in the industry. On the other hand, in-depth cooperation with cooperative companies is a successful cross-industry and cross-terminal attempt, and also provides more possibilities for the integration of science and technology and construction machinery, which can be widely used in remote machinery management, remote monitoring, remote auxiliary assembly and other links in the future.
Doosan officials said that Doosan accompanied many enterprises to resume production this year, and we also deeply feel the benefits brought by scientific and technological progress. In 2021, Doosan will continue to carry out trilateral cooperation with partner companies, promote the coordinated development of industry digitalization and industrial intelligence, and make more products and applications successfully implemented. Through the power of technology to continue to provide customers with solid innovative products and genuine service experience.
Doosan has yet to announce a specific launch date, but we will keep watching.
