If you're feeling tired and sore, don't stress out. It could be from spending too much time in bed using your phone!
Much of the joy of staying at home comes from being able to go out whenever you want
The day before yesterday woke up, the holiday is still three days; Yesterday woke up, the holiday left five days; Wake up today, the holiday seems to be increasing trend!
It's when we finally admit what we've been reluctant to face for so long...
It's not that jobs need us, but that we really need jobs!
However, under the shadow of the pandemic, social productivity seems to be on hold... In the face of the COVID-19 epidemic, enterprises are faced with the difficulties of producers returning to work and the lack of production tools and effective means of work. Are we really helpless? ? - No!
Newsbird has always advocated making communication more effective
You'll be able to take office in and out of the office! You'll be able to take office with and without computers!
· Windows computer: Please go to the official website of Newsbird to download and install the [Qitongbao] client. Don't want to download the client? No problem! Can be directly web access - bird mobile customer service http://webrtc.infobird.com 】 【 login;
· Android phone or pad: You can scan the official website of Shinebird to download and install the [Shinebird Mobile Customer service] app;
· iPhone or IPad: You can download and install the app in AppStore;
Mac: direct web access login - bird mobile customer service http://webrtc.infobird.com 】 【;
· No Wifi or 4G, don't worry! The bird also provides binding mobile phone number service, can be transferred to any employee any number to answer!
The bird always suggests complex things to yourself, simple things to others
The working environment is simple:
· windows only/Mac only/Smart phone only;
· Wifi only / 4G only available;
The registration configuration is simple:
· Old users can log in their accounts without registration and configuration;
· The new user can use the service after the [mobile customer service Housekeeper] opens the service for you and connects the line;
Access to the number resources is simple:
· Nationwide fixed phone, 400 number, 95 number, 1010 number, AXB virtual mobile phone number, ordinary mobile phone number and other abundant resources access, let the [mobile customer service housekeeper] to solve technical configuration problems for you!
The service configuration is simple: let Newsbird Mobile Customer Service Stewards take care of you! We configure a dedicated service operation and maintenance team for you to respond at any time and solve the brain-burning problem of distributed mobile office business configuration for you!
· All-channel access configuration (including connection with website, wechat, Weibo, APP, audio and video, email and other contact channels);
· Voice navigation flow configuration (including IVR voice recording, voice service flow chart, process validity policy, voice synthesis and playback, external data interface invocation, and authentication configuration);
· Interaction strategy configuration (including interactive service acquisition with voice reception robot);
· Intelligent routing policy configuration (including specifying skill groups for round-robin or exclusive customer service answering, and directional routing to corresponding skill groups according to the identity or business status of customers);
· Intelligent queuing policy configuration (including the processing strategy and configuration implementation of missed call paths, etc.);
· Overflow policy configuration (including transferring customers' calls to designated fixed phone or mobile phone number for answering, guiding customers to voice mailbox for leaving messages and forming reports when the device cannot be connected);
· Management policy control (including providing the administrator with the ability to listen, force insert, force remove and other processing rights during the call, report statistics, online recording listening or downloading, personnel working status monitoring, etc.);
· Policy statistics configuration (including called number incoming data statistics, customer IVR node lost data statistics, implementation of customer behavior path connection on IVR lost nodes);
· Explicit policy configuration (including automatically displaying the calling number of the corresponding area according to the home of the called customer's number, directional displaying of a specific calling number according to the task data label, and real-time switching of calling numbers of different types/regions);
· Form configuration (including flexible configuration of custom forms according to business requirements).
Risk control implementation is simple:
· National multi-gateway fault-tolerant guarantee;
· Frequency control intervention for the number of calls available for contact during the specified period;
· Use AI technology for full intelligent quality inspection;
· Periodically spot check/record/optimize recordings;
· Regular calling number authentication/replacement/label cleaning;
· Regularly record business safety compliance with the Ministry of Industry and Information Technology.
The connection between the two systems is simple:
· Support multi-carrier access, support multi-third-party system connection, and provide standard OpenAPI interface.
Information bird has always been committed to strengthening the security of telecommuting, protecting the security of telecommuting enterprises, is to protect the health and safety of employees
· Architecture security: The security mechanism and network attack prevention mechanism of Infobor are based on the underlying technical support of "Ali Cloud". "Ali Cloud" has cloud security certification, information security management system certification, registration and protection certificate through the Public Security Department and trusted cloud service certification;
· Operation security: Newsbird adopts a series of strict technical safeguards for data storage security, data transmission security, data access security, network control security and system security: It includes complete encrypted transmission of data through dedicated line or proprietary VPN, multi-security storage protection across domains, access security assurance through identity authentication system and dynamic verification, "cloud shield", network firewall, application firewall, Web firewall, DDos attack protection, host intrusion protection, vulnerability scanning and repair, operation log recording and audit, and so on Heavy security technical means to ensure the security of business and information data;
· Resource security: Newsbird platform system can realize automatic fault tolerance and horizontal disaster recovery resource expansion; Provide 99.99% resource availability guarantee, including dual recording system availability up to 99.999%;
· Trust and security: Infobird has the certification of trusted cloud and ISO27001 information security management system; Twenty years of brand management commitment, comprehensive protection of enterprise information security, strict control of privacy data leakage;
· Security maintenance: With the mission of ensuring business security and business continuity, Newsbird provides round-the-clock response service. Quickly rectify faults through network remote maintenance and solve them within the specified time; Regular field inspection for system security hazards; Periodically pay close attention to and prevent major or high frequency failures.
