On March 8, 2019, China Pacific Property Insurance Co., Ltd. held 2019 Annual DRP promotion conference in Ningbo. The DRP cooperation signing ceremony between China Pacific Property Insurance and Baochen Group and the awarding ceremony of the first batch of cooperative dealers in 2019 were held at the same time. Nearly 50 leaders and guests from the headquarters and branches of China Pacific Insurance, China Automobile Dealers Association, Top 100 Automobile Dealer Groups and CCCIS China attended and witnessed the event.
Ms. Wang Shu, general Manager of Auto and Accident Insurance Claims Department of China Pacific Property Insurance Co., LTD., made a wonderful opening speech with the theme of "Innovation, Pursuit of win-win" and the application and development of DRP management mode under the joint discussion, integration and innovation. Always adhering to the purpose of promoting the deep reform of China's accident auto insurance claim settlement industry, Pacific Property has been committed to looking for excellent partners in the industry to develop and explore more innovative modes. The emergence of DRP mode is an important measure for CPIC to improve the efficiency of claims settlement, change the claim management mode and promote service satisfaction. The DRP model created by CCCIS, an American insurance technology company, has been fully applied, organically combining risk control, claim cost and customer experience. At the same time, Ms. Wang Shu introduced the specific arrangement of the DRP promotion in the next step of Pacific Property Insurance, and said that it will work with Couchen Group in claims innovation and DRP promotion and application and more partners to "walk hand in hand, spring blossoms". The transparent and efficient DRP system provided by CCCIS not only strengthens the risk control, but also realizes the sustainable operation of enterprises in compliance, comprehensively improves the customer experience, and enhances the social effect of the insurance industry.
Mr. Liu Siyun, Director of Automotive Aftermarket Business of CCCIS, then shared the basic key points of DRP model. The problem to be solved by DRP is the game among the four main bodies in the whole field of accident vehicle service: insurance companies, repair enterprises, parts enterprises and car owners. The innovative mode and technology of DRP are used to improve the efficiency of industrial cooperation, and the most important thing is to improve the relationship between the four. Promote insurance companies and dealers, including future parts dealers, car owners and more business partners to achieve mutual trust and multi-win situation. Mr. Liu Siyun introduced the reason why Baochen Group reached an in-depth cooperation with Pacific Property and became the first DRP partner of Pacific Property and Insurance in China. Five important cooperation standards for the dealer group are emphasized, including medium-sized leading dealers with regional brands. The transformation direction is to focus on the development of after-sales business. The group has excellent management and control, strong execution force, strong reserves in information system, and must have social responsibility and sense of responsibility.
Mr. Liu Siyun also said that CCCIS has a set of mature technology products, solutions and profound industry insight in the field of auto insurance claim settlement. On this basis, the DRP model built not only covers transparent data, powerful management and control system, but also includes scientific methodology, which can fully empower Pacific Property Insurance and Top 100 auto dealer groups. Promote the insurance and auto repair of the two sides of the cooperation closer, further deepen the degree of trust. CCCIS not only lays a solid foundation for the after-sale business transformation of the automobile dealer group, but also ensures the successful landing of the insurance company's ecological construction strategy behind the vehicle at all times.
Mr. Xu Jianbo, deputy general manager of Ningbo Branch of Pacific Property Insurance, made a specific report on DRP landing on behalf of Ningbo Branch. According to the data, the DRP pilot has achieved remarkable results and reached the expected pilot goals, which are embodied in the claim cost reduction, improved customer experience and guaranteed risk support. Therefore, Ningbo Branch will further deepen the cooperation with Ningbo Baochen Group in the future, transform the DRP cooperation mode into a long-term authorization mode, and increase the investment and support for DRP project. The two sides achieve mutual benefit and win-win results.
Mr. Wang Anping, assistant president of Ningbo Baochen Group, shared the phased results of the DRP project of Baochen Group. He said that the accident maintenance industry chaos frequency, how to achieve long-term development of the enterprise is the key issue that Sedan Chen Group has been concerned about. Through the introduction of DRP under the help of CCCIS, we hope to solve the difficulties in its operation, such as compliance operation and sustainable operation, standardized management of accident car business, achieve efficient, transparent and complementary cooperation with insurance partners in claim settlement, establish a future-oriented multi-business complex after-sales business system, and finally achieve sustainable and healthy development of the enterprise. Looking forward to the future development, Mr. Wang Anping said that he would deepen the transparent and efficient cooperation with insurance companies based on the DRP model, extend the service connotation comprehensively based on the customer service requirements of Pacific Property Insurance, and explore a win-win accident vehicle comprehensive service system with Pacific Property Insurance.
The cooperation signing ceremony between CPIC Ningbo Branch, Peachen Group and DRP of Dinghong Insurance was held in the internal promotion meeting of CPIC DRP, which marked the further deepening of the cooperation between the two parties and rose to a new stage in the field of claims management exploration.
Couchen Group has fired the first shot for the formal landing of DRP model in China, and more excellent dealer groups in China have also actively joined in the ranks of DRP cooperative ecological construction. Pacific Property Insurance has a good foundation of cooperation with several top 100 dealer groups in China. This time, with the advanced DRP experience and technical support of CCCIS, we will further join hands with these partners to jointly explore a new model of auto insurance claim settlement. At this meeting, Pacific Property Insurance held a awarding ceremony for the top 100 dealer groups that actively work together to promote the implementation of DRP strategy.
The enterprises awarded the first batch of DRP cooperative dealer license of CPIC in 2019 include Wuxi Commercial Building Group Dongfang Automobile Co., LTD., Guangzhou Nanling Automobile Co., LTD., Runhua Automobile Holding Co., LTD., Dali Hengyuan Automobile Service Co., LTD., and Hengxin Automobile Group Co., LTD.
Mr. Yang Fei, after-sales expert of China Automobile Dealers Association, made a speech on behalf of the association. Pacific Property Insurance and auto Dealers Group have jointly started to establish an emerging strategic cooperation business model in the auto insurance business, whose core competitiveness is to give full play to their respective advantages, win-win cooperation and sustainable development. We believe that under the premise of providing quality service to customers, It can break the original premium exchange and repair mode, and both parties can form long-term sound development in the future market.
Mr. Zeng Yi, deputy general manager of China Pacific Property Insurance Co., LTD., said in his concluding speech at this meeting that under the theme of cooperation, the tripartite cooperation between China Pacific Property Insurance, auto dealer Group and CCCIS brings profits and benefits to all parties, so we must pay tribute to the cooperation. At the same time, the future is deeply changing and developing, but both change and development need to be solved through innovation, and DRP mode is an embodiment of innovation. To be more powerful in resource integration, we need the support and help of DRP mode. Through transparent repair mode and direct compensation mode, we can better serve customers and achieve win-win results for all parties. At the same time, Mr. Zeng Yi said that Pacific Property Insurance will further do things well and make greater contributions and efforts for the win-win cooperation between insurance and after-market.
