In recent years, a number of start-up companies aimed at the customer service market force, but the customer experience is insufficient, technical solutions have no target, the old customer service manufacturer is devoted to practice, accumulate, recently bird did a big thing - the company's official website comprehensive revision, intelligent service product group online! Omni-channel cloud customer service, intelligent cloud sales, voice robot, call center will be the company's star products to start to serve the majority of enterprise users! In order to help the customer service team of the enterprise to improve work efficiency, reduce the operating cost of the enterprise, improve customer satisfaction and loyalty, Infobor continues to innovate and create first-class customer service products and service matrix, to help the enterprise truly solve the pain points, help the enterprise to continuously explore the potential value of the customer and provide a value-added service platform.
A good product is not only to meet a few small needs, but more importantly, to deeply combine the characteristics of the development stage of the enterprise itself to create a perfect product, so what is the latest product of the bird in the end?
Omni-channel cloud customer service, omni-channel access, powerful functions, efficient office
The omni-channel cloud customer service can support omni-channel access to customer service interface, including call center, wechat, web page, Weibo, email, APP, SMS, message, etc., to realize one-stop processing of information from different channels:
Customer service robot: the latest generation of artificial intelligence robot, support multiple rounds of conversation, motivation prediction, autonomous learning, rich industry knowledge base can quickly achieve results;
Professional customer service report: Customer service director monitors the large screen and defines the performance report; Rich report presentation from different dimensions of enterprise, customer service group, customer service and all-channel; Unified routing, unified queuing, all-channel telephone and conversation to achieve unified routing policy, unified queuing policy, to achieve consistent customer experience of different channels;
High availability: software architecture decentralized service architecture, redundant design of service components, multi-room and multi-carrier deployment, support for public cloud and private cloud deployment.
Rich number resources: enterprise exclusive 400, 1010 national unified hotline number, is a symbol of enterprise strength, can improve customer trust;
Flexible deployment: Supports different deployment modes of public cloud, private cloud, and hybrid cloud.
Intelligent cloud sales, so that the customer single rate is guaranteed
The leading intelligent electricity marketing system in China exists for customers, so that customers can secure orders!
Predictive outgoing call: The outgoing call algorithm with independent intellectual property rights makes the harassment rate of customers zero, the platform automatically outgoing call, automatically filter invalid calls, and improve the utilization rate of agents
Number management: Number encryption lets enterprises no longer worry about customer loss; Number authentication user mobile terminal display corporate image, reduce the harassment rate of customers; Number big data analysis marks invalid numbers such as null numbers or disconnected numbers
List management: Group customers according to customer communication results and customer attributes to facilitate the use of different contact or marketing strategies
Rich line resources: more than 20 cities in the country line resources, to meet the business needs of different regions, different number segments
Flexible deployment: Supports different deployment modes of public cloud, private cloud, and hybrid cloud.
Professional call center, many years of call center experience, professional inheritance, better understanding of customers
Cloud computing call center is the core product of Infobird software, including modular basic function product components, value-added service product components, consulting services and deployment services. According to different deployment modes, it can be divided into public cloud call center, hybrid cloud call center and private cloud call center, which together constitute the professional call center solution based on "cloud computing". All product components and service forms of the call center can be used on demand, through the standard infrastructure, rich network resources, powerful parallel ACD strategy, visual IVR operation, flexible agent distribution, enabling enterprises to fully realize "in the cloud" business operation, arbitrary layout, light.
Voice robot, man-machine integration, efficient operation
The leading technology solutions replace the manual, through the voice robot, intelligent navigation, financial collection, service notification, customer return visit and other services
Automatic dial: import customer data in batches, set time and dial frequency according to requirements, saving time and effort;
Intelligent communication: artificial professional language configuration, customers receive and hear every word chat with real people;
Automatic recording: All the received content is recorded and accurately converted into text for easy viewing
Automatic classification: Background automatic customer classification, locking precise customers, fine-grained intention mining algorithm, analysis and classification of intentions in different business scenarios, according to the strength of customer willingness to distinguish the priority of follow-up, in order to quickly reach a deal
Automatic analysis: powerful language analysis technology, automatic text normalization, word segmentation, POS tagging, semantic disambiguation, pronunciation tagging, etc., automatically generate analysis report after the call
Teleservices assistant: Teleservices customer service to follow up prospective customers, real-time matching customer questions of high-quality skills, improve the quality of calls, improve the transaction rate
Flexible deployment: Different deployment modes of public cloud, hybrid cloud and private cloud are supported.
By the end of 2017, Infobor has served 70,000 enterprise customers, covering many industries such as banking, insurance, mutual finance, education, medical care, etc. From the early call center, to the later online customer and call software combination, and now the intelligent customer service product matrix, Infobor is a professional and reliable senior customer interaction solution provider. Will lead customer service intelligent upgrade, with rich experience, solid technical solutions to achieve more success!
