When the 40th China (Shanghai) International Furniture Fair was held in 2017, the Furniture Decoration Chamber of Commerce of All-China Federation of Industry and Commerce joined hands with China Housing Association Exhibition and Exhibition to hold the "First China Home Industry Internet and Intelligent Technology Conference" in the forum area of Pavilion 2, Shanghai National Exhibition and Exhibition Center (Hongqiao Exhibition Hall) on the morning of September 11th. Many first-line home e-commerce platforms, smart home industry elites, traditional home industry leaders attended the site. As a leader in the field of home logistics services, Ant Anqi, as the only representative enterprise of home service providers, was invited to participate in the discussion with industry elites on how to promote the establishment and rapid development of smart home standardization through the collaboration between enterprises!
Big names gather: Discuss the new trend of smart home industry
At the meeting, the Chamber of Commerce smart home special committee president, HDL Hedong chairman Liang Guoqin first delivered the opening speech, he said that in the Internet of new technology and intelligence changing today, the conference will be held to link home building materials and technology enterprises, promote the development of the entire industry, in the longer term, this will provide a better consumer experience for the end user!
As the highlight of this conference, "Home Internet VS smart home integrated development Forum" will bring the conference to a climax. The forum focused on the development trend of smart home, the integration of smart home and Internet big data, the establishment and cooperation of smart home industry standards and other topics. Representatives of smart home products, technology system enterprises and Internet e-commerce platform enterprises were invited to the stage to discuss the difficulties faced by smart home in the process of development and national layout. Promote the development of smart home by industry collaboration and standard establishment.
Ant-home helps to standardize smart home services and create high-quality user experience
As a representative of home service providers, Wang Yuefeng, CEO of Ant Anju, was invited to participate in the forum and put forward the following views:
Ant Anju College standardized intelligent product installation and maintenance training
Upgrade terminal services
Mr. Wang, CEO of Ant Anju, used data on the site to deeply interpret the judgment on the future trend of smart home, and in order to improve the consumer experience from the end of Ant Anju, set up an exclusive training school of Ant Anju, standardized training output on the installation and maintenance of smart products, improve the installation service skills and service quality of service technicians, and promote the standardization and specialization of home services.
"People think that Ant Home is just the back end, just logistics, installation and delivery, but in fact, it undervalues us," Wang said. Ant-anju installs millions of toilets a year. How high is the proportion of smart toilets in the toilets? The statistics of last year were neither very high nor very low, less than 20%. So far this year, last year it was less than 20%, this year it's more than 30%, that's millions of toilet installations. In the past we were really all about traditional home building product delivery, including logistics, warehousing, distribution, installation and even maintenance. But now intelligence, especially the intelligence of the whole house, is not only a hardware problem, involving the problem of software, in the past, we service carpentry or sanitary plumbing, intelligent electrical appliances and add an electrician to solve the problem. Finally, the refrigerator, air conditioner and washing machine all arrived at the scene. Based on this situation, Ant Anju set up a college and opened a smart home product installation and maintenance class last year. Within half a month, it has trained more than 3,000 people across the country, who are dedicated to serving smart products. It's a really big job, so one is the ability of people to go from traditional carpentry and electricians to higher levels of training and promotion."
Intelligent product end service fine operation
Help consumers upgrade their experience
The advent of the era of smart home, essentially focusing on the improvement of consumer experience, around the user experience, do a good job in the whole process of service control, unified service standards, is the key to the application of smart products. In the process of serving smart home brands and products, Ant Home helps promote the back-end of smart home products with the concept of customization and fine service. For example, in the back-end service of the American standard smart toilet, Ant Anjul provides wiring services for users who do not have the installation conditions. At the same time, it improves the professional skills of service technicians in intelligent products to help unify the service standards of intelligent single products.
In the future, product intellectualization, omni-channel sales and diversified consumption scenarios have become an inevitable trend, which puts forward urgent requirements for the upgrading of logistics services. At present, Ant Anju has 46 branches in the country, more than 400,000 square meters of storage resources, more than 30,000 national certified service technicians, business capacity covers the country's 36 provincial cities, 2288 districts and counties. With more than 20 years of supply chain service experience and the most professional core management team, Ant Anju serves nearly 5 million users annually, making it the most powerful third-party supply chain integration service platform in the home building materials industry. In the future, we will continue to adhere to the consumer experience as the core, at the same time adhering to the concept of connection, openness and sharing, and look forward to working with more partners to build a perfect and efficient logistics service ecological network, achieve win-win results, and provide a strong guarantee for the terminal services of smart home in the country.
