During TM Forum Live 2017, ZTE Softran, the world's leading provider of BSS/OSS software, presented its ZSmart 9 BSS solution, a new end-to-end business support system, to warm up for the official release at the end of this year. The plan aims to help overseas telecom operators seize the opportunity of digital transformation and return to the top of the industrial value chain. Its agile functional architecture and innovative technical highlights have attracted extensive attention from overseas operators.
The expansion of digital services and the rise of e-commerce have not only increased business complexity, but also increased customer expectations of the experience of using the business to an unprecedented level. ZSmart 9 BSS is born for the survival and development of telecom operators in the digital age. It integrates the latest technological concepts and helps operators to line new services, various handheld apps and new channels faster and more effectively under the drive of DevOps research and development method and cloud intelligent maintenance.
As the industry's first BSS suite based on pure cloud deployment, ZSmart 9 BSS covers every link of customer experience, creating excellent user experience, enabling customers to enjoy cross-device, cross-operating system, cross-platform omni-channel unified UI experience, and obtain convenience and benefits of online purchase of cross-industry packages.
With the latest generation of ZSmart 9 BSS, telecom operators can:
· Parallel deployment of multiple software versions, each targeting different customer segments
· Fully automatic scaling deployment to adapt to traffic fluctuations
· Multi-channel customer interaction capabilities, including social media and instant messaging platforms, to provide personalized and consistent user experience through different contact channels
· Unified product catalog to manage traditional telecom services and digital services provided by external partners
· API based capability opening and realization
ZSmart 9 OCS - Stateless charging node with separation of application and data
The ZSmart 9 OCS will provide the flexible, highly scalable billing platform that telecom operators have long been looking for. The billing program is completely separated from user data and balance data to fully embody the advantages of cloud deployment: All instances of the billing program are completely stateless, which architecturally ensures that services are not affected during scaling deployment, while the user data and balance data in cluster deployment can ensure high concurrency performance.
ZSmart 9 Billing- Real-time billing and real-time postpaid user experience
Premium customers demand a premium service experience, which requires real-time service for postpaid customers. In the ZSmart 9 Billing, a small billing operation is performed immediately after the original billing is collected, rather than a large billing operation at the end of the billing period as in previous versions. This allows ZSmart 9 Billing to provide real-time notification, credit control, cumulative volume updates, and real-time policy and billing control, giving the operations team more time to fix issues before the end of the billing period.
ZSmart 9 CRM- Big Data driven operations
Insights gained through big data analysis will have a greater impact on telecom operators' daily operations, from personalized pre-sale marketing, sales and after-sales services, to internal operation optimization, and even business sharing and development with partners. ZSmart 9 CRM helps telecom operators amplify the value of insight and apply it to digital service scenarios. The unified product catalog supports the whole process of traditional telecom business and new third-party business from order to payment. ZSmart 9 provides a strong guarantee for the establishment of the value chain of the operator ecosystem.
"ZSmart 9 BSS is the industry's first BSS solution based on the deployment of a pure cloud platform, and will be committed to addressing the challenges and opportunities of future digitalization in the telecom industry," said Cao Zhenzhong, Vice general manager of BSS product line of ZTE Softron. It is a converged, end-to-end, intelligent, standard and Cloud-Native concept-based business system that will help telecom operators embrace new business models, provide the best customer experience, and optimize and reduce infrastructure costs in the digital age."
