Jack Ma, president of Zhejiang Business Association and chairman of Alibaba, warned entrepreneurs when attending the 10th anniversary conference of Jiangsu Zhejiang Chamber of Commerce: "Yesterday was a huge technological revolution, but today it may be the weakest. New technologies will change far more than anyone thinks."
Yes, when the new technology, new consumption, new market all superimposed together, you will find that all hands and feet are not enough to deal with the complicated internal management, external operations, how to do?
The world's martial arts, only fast can not break!
Starting in 2017, is there a special weapon that will help us fight as effectively as Aegis in future campaigns?
Aegis is one of the core support systems of the U.S. global military strategy. At the beginning of its construction, as the most important surface ship in active service of the United States Navy, it has a set of extremely complete strategic combat system, and later developed into an integrated sea, land, air, and all-round real-time defense and charge system. This system can be divided into six sub-systems. Looking carefully, it is precisely because Aegis has a weapon control, phased radar and other subdivision function of the top system module combination support, can achieve a complete set of Aegis efficient attack and defense system. The main features of this system are: first, the reaction speed is fast, second, the anti-interference ability is strong, the third is a powerful counterattack ability, and the fourth is very reliable.
And in business management, what kind of system can be so efficient?
With the popularity of mobile Internet, information and data are transmitted sympathetically at the speed of light. When enterprises are faced with sudden changes in the business environment, the traditional information system supported by the long-period PDCA theory can no longer support "real-time management" and "event marketing".
i The fully designed management system fully combines the management culture of Chinese enterprises: respect for individuals, emphasize the role of organization; Because of the matter, light process heavy results. At the same time, it encapsulates complex big data, artificial intelligence and other information technologies into simple services for different work roles in the enterprise and presents them to the mobile terminal. In the most simple and direct way, it can become a close and good helper for daily work of every front-line employee and a capable assistant for managers to gain real-time insight into facts.
We take the after-sales service of the enterprise as an example: in the past, the enterprise received a call from the customer, but also report the approval of the upper leadership, then send personnel, on-site forensics, come back to the approval, go through the process. But it is clear that this management system is no longer fit for purpose.
Why do those traditional management inefficiencies need to be fixed right now?
From the first call of the customer, the specific information reflected can be recorded and integrated into the system by the after-sales department in place of the same enterprise management platform i (similar to the phased radar system in Aegis), so that the superior leaders of the after-sales department are no longer the only ones who know the situation, but all the after-sales, finance, technology research and development, logistics replacement and distribution departments. All preparations have been in operation since then.
At the same time, the system can open the location trajectory service according to the collected customer information, search out the staff closest to the customer, deploy them, arrive at the scene in the first time, cooperate with the consumer to actively deal with the problem, the staff may arrive at the scene within ten minutes after the customer reports the situation.
In this process, it is precisely because of the i position that the movement and location of the staff can be monitored in real time, and the most appropriate and fastest personnel can be deployed to solve the problem. The advantage of this is to avoid the fatal time crisis, event crisis. The staff arrived in time and actively solved problems. When i was in place, the whole department of the enterprise cooperated with the operation. What was needed was provided immediately without any need to go through the process. The management system of integrated operation and unified cooperation of all departments is the same as the Aegis system in the United States, which uses modular operation as a system to form a powerful efficiency improvement system.
These are just the tip of the iceberg of the powerful functions of IPlace. It can not only help enterprises to efficiently link downstream customers, but also provide accurate insight into the market, monitor communication, and finally form financial data from sales, orders, goods, services and other basic operation activities to help enterprises make decisions. What i need to do is to put in place a system like Aegis to help enterprises to take off in the new economy.
