/PRCWT/Shenzhen, November 9, 2023 - The three-day 23rd China Construction Expo (Shenzhen) ended successfully on November 9 at the Shenzhen International Convention and Exhibition Center. This exhibition is positioned as the "preferred platform for public decoration collection", focusing on the "large building" field represented by public decoration, construction engineering, infrastructure construction, real estate, etc., while highlighting the two cores of intelligence, building interior installation and design, successfully creating a scene-style display, exchange and cooperation platform around the "large architecture".
The global economy is in an important stage of digital transformation, and the key to rapidly promoting industrial upgrading is to enhance the "infrastructure" capacity of the post-market service industry. As a national professional home installation service brand, Qibing Home appeared in Shenzhen International Convention and Exhibition Center Hall 8 booth 2J03A, with a perfect digital service system, one-stop solution to the national after-sales service problems, for businesses and enterprises to provide efficient, convenient and high-quality after-sales experience.
With the development of the Internet of Things, consumers' living habits have changed, and the traditional after-sales model has been unable to meet the growing demand for home consumption, and more and more installation and maintenance after-sales problems have begun to appear. During the exhibition, Qibing Home conducted in-depth exchanges and cooperation with many home furnishenterprises, and gained insight into many pain points of home after-sales service, such as limited national coverage, high cost of self-built team maintenance, and lack of professional after-sales service network for small and medium-sized enterprises. Through online integration of 1.8 million home furnishmaster resources, the service covers 34 provinces and 3,000 counties across the country. 40000 township streets, to achieve remote areas can also enjoy product distribution, installation and maintenance door-to-door service, and help businesses save 45% of the cost of after-sales operation.
In this activity, Qibing Home to exhibitors and guests, a full range of high-quality service and strong brand value, won the favor of many furniture e-commerce, dealers and other home business groups. Among them, 37 kinds of home service categories are highly praised, and the platform service categories have covered the whole family category, covering furniture, bathroom, kitchen appliances, doors and Windows, curtains, locks, smart homes, water purifiers, hanging wallpaper and other types of home building materials, aiming to provide more abundant and personalized services. In addition, the customer service of the platform tracks the after-sales order service in real time, assists the master to connect with the user and implement the installation, and helps the business enterprise to achieve the goal of reducing cost, improving efficiency and gaining.
Based on the perfect service system and master access mechanism, Qibing Home opens up the whole process service vein such as customer demand, fulfillment and delivery, return visit operation, and realizes the end-to-end visual management of the whole process. Through the standardization of service process and the digitization of all service links, the relationship between merchants, customers and masters is well maintained, which not only solves the installation and maintenance needs of merchants and users, but also helps the master to receive orders and drainage, the price is transparent, and the service is guaranteed.
It is worth mentioning that with its excellent service quality and brand influence, in August this year, Qibing Home was ranked in the top 10 of China's Internet home after-sales service platform, and its strength has been widely recognized by people inside and outside the industry. After 7 years of brand strength precipitation, Qibing home has served more than 1.3 million business enterprises, serving more than 30 million families, the platform praise rate reached 99.55%, with high-quality after-sales service, for the majority of customers to create a good after-sales experience, but also for the business reputation shaping contributed to a force.
Although the China Construction Expo (Shenzhen) has come to an end, the pace of exploration and innovation has not stopped. In the future, Qibing Home will always uphold the concept of "making home service more intimate", adhere to the direction of higher quality, standardization and standardization, provide more possibilities for home after-sales service, and lead the new trend of transformation and upgrading of the home industry with a modern after-sales service model.
