/PRCWT/In the context of the increasingly fierce competition in the new energy vehicle market, Polar Krypton announced the upgrade of the power battery after-sales support policy at the 2023 Guangdong, Hong Kong and Macao Auto Show, becoming the first car enterprise to provide battery hassle-free protection. This initiative of polar Krypton truly realizes the full scene coverage of battery quality assurance, maximizes the extended warranty scope, and protects the rights and interests of users.
According to the new policy, Krypton will provide a satisfactory solution within 3 days after the user raises the issue. In order to adapt to more use scenarios, polar Krypton has also modified the battery warranty terms in the user manual to make it more suitable for user needs, ensuring that the protection of user rights and interests is no longer just a formal empty text.
For example, krypton modified the temperature range of the vehicle exposure environment, even if it is above 50 ° C or below -30 ° C, this extremely hot and cold temperature conditions, the power battery problems can still go Krypton warranty rights.
Second, polar Krypton has continuously optimized the smart recharge strategy through OTA upgrades. Polar krypton 001 (parameter | inquiry) OS 4.2.3 has been pushed on June 3, 2023. When the SOC of the power battery is below 10%, the intelligent recharge function will be disabled to avoid problems caused by overdischarge of the power battery.
In addition to these improvements, Polkrypton has also comprehensively upgraded other aspects of the battery experience. They added a "low battery reminder" function, which alerts users to their battery levels through text messages and apps. And launched the "valet charging service", users need to park the vehicle for a long time, you can contact the polar Krypton official to provide valet charging service to ensure that the power battery is kept in the appropriate range.
In addition, polar Krypton also plans to launch new energy vehicle maintenance science popularization in the official APP to strengthen users' cognition and use skills of new energy vehicle three-power system.
Krypton has fully considered the actual situation in the upgrading of the power battery warranty rights and interests policy, and has already had successful cases. Earlier, a polar Krypton 001 owner encountered a problem that the vehicle could not start, after polar Krypton professional engineers testing and after-sales service, the problem was solved, and was recognized by the owner.
In the current competition in the new energy vehicle market, it is no longer enough to pay attention to the product price, and it is more important to pay attention to the actual experience of users in the entire use cycle. Krypton has always been committed to solving the problems that users may encounter in the process of use, and through continuous improvement and upgrading of after-sales support policies, to establish a deep emotional bond with users.
Krypton's power battery after-sales support policy has been upgraded, showing the image of a responsible Chinese new energy vehicle company. They not only focus on the competitiveness of the product, but also pay more attention to providing users with comprehensive after-sales service and rights and interests protection to enhance the user's car experience.
As the new energy vehicle market enters the second half of the competition, polar Krypton will continue to be committed to providing more reliable battery after-sales support services to meet the needs of users.
