/PRCWT/Hangzhou, August 22, 2023——From August 17 to 19, the sixth West Lake Summit with the theme of "Great Changes · New Journey" opened in Tangqi Ancient Town of Hangzhou. As the winner of the "Accident Supply Chain Outstanding Award" in this conference, Bangbang Auto Service was invited to attend, and with industry association leaders, Oems, auto parts suppliers, auto repair plants and other ecological industry chain upstream and downstream more than 1,000 guests, to talk about the new direction of industry development under the great changes.
In the first half of this year, new energy vehicles still became the hottest focus of the industry. As of the end of June, the number of new energy vehicles has exceeded 16.2 million, and its sales accounted for 28.3% of all automobile sales, and automobile production and sales, market share and ownership have reached a record high. However, the following new energy after-sales service needs and problems are also increasingly prominent, on the one hand, including new energy vehicles three guarantees, insurance claims loss, parts recycling and power battery echelon utilization and other related service standards and norms system is not perfect; On the other hand, different from traditional fuel vehicles, the key technologies of new energy vehicles are in the field of three power, but the current after-sales service main body of talent, technology, service facilities, management and operation standards are based on fuel vehicle service, resulting in a large number of emerging new energy vehicle after-sales demand, overall service professionalism and efficiency are insufficient.
In the face of the opportunities and challenges brought by new energy vehicles to the aftermarket, Peng Chao, head of the strategy department of Bangbang Auto Service, gave a keynote speech on the topic of "Exploration and practice of new energy auto insurance claims Service" at the New energy Automobile Forum of this conference, sharing and showing the thinking and layout of Bangbang Auto service in the field of new energy vehicle insurance claims and after-sales service to the guests on the scene.
In view of the pain points faced by the insurance company's new energy vehicle insurance claim service, Peng Chao respectively analyzed the key links of claim settlement such as inspection, loss determination, quotation, price verification, spare parts maintenance and recovery. He said: "At present, for new energy vehicle insurance claims, there is a lack of relevant vehicle data, accessory prices and the support of the supply system, and the right to speak is insufficient, resulting in uncontrollable risks and high claims pricing." To this end, Bangbang Auto Service will officially accelerate the exploration and layout of the new energy afterservice field in 2023, and will gradually build a new energy vehicle service ecology, including new energy vehicle claim risk control, intelligent loss assessment, testing and maintenance, spare parts supply, disassembly, power battery detection, diagnosis and valuation recovery.
Among them, in terms of power battery testing services, Bangbang Auto service provides customized testing services and digital solutions around the needs of different insurance scenarios, from pre-insurance power battery risk detection, to out-of-danger power battery survey and detection, and then to power battery replacement and valuation recovery, to assist insurance companies in risk assessment and replacement repair judgment.
In addition, in the new energy vehicle claims survey link, Bang Bang auto service relies on "new energy vehicle network data", "insurance big data", "vehicle commercial operation platform data", "vehicle technical information" and other multidimensional data, innovation to create "new energy anti-fraud services", by entering the VIN code, risk information, you can query the new energy vehicle case risk report in real time. Assist in new energy vehicle operation risk screening, historical non-fault risk screening, backsigning risk screening, case authenticity screening, etc., effectively improve digital risk prevention and control capabilities, and help new energy vehicle insurance claims improve quality and efficiency throughout the process. (According to the relevant laws of the country, the above query needs to obtain the customer's authorization to use)
In the future, Bangbang Auto service will further explore the new energy vehicle maintenance chain, accelerate the ecological layout of new energy vehicle service, strengthen the deep integration of multiple fields, promote platform cooperation, and jointly promote the high-quality innovation and development of the aftercar industry.
