Masterpiece group LTD., Japan (Port, Tokyo, represented by: Osamu Sato), INETcc (CEO Denis Guittet) in France, Colombia Outsourcing Solutions S.A.S. (CEOFelipe Samper) in Colombia, INGO S.P.A GBA Global BPO Alliance Pte. Ltd. (GBA Global Bpo Alliance Pte. LTD.) was incorporated in Singapore and set up its headquarters in Milan, Italy, in June this year.
Global BPO Alliance (hereinafter referred to as' GBA '), as a strategic partner to promote global enterprises, its primary vision is to let customers around the world no matter which country, in which language, can be at ease, at a reasonable price, long-term stability to enjoy a variety of high-quality BPO services. GBA now has 14 member companies covering 28 languages, and we continue to work on improving our service and expanding our scale.
Advantages of GBA's multilingual BPO service
1. Unified contact window
All along, when customers need to conduct global operations in multiple countries/regions, they can only negotiate business matters with BPO operators in each country respectively, which is often caused by poor communication due to language barriers and cumbersome procedures. And GBA set up a unified contact window, customer instructions through this window to the member companies, by GBA undertake alliance internal business liaison and other tedious work, no matter where the customer, can communicate without obstacles.
2. Languages covering 60% of the world's population
In addition to major world languages such as English, Chinese and Spanish, we also offer services in minor languages such as Hindi, Bengali or Burmese at no higher local prices. Currently, we support the following 28 languages, covering more than 60% of the world's population.
3. Identify the best partners
Providing quality English service is the basic requirement for BPO service providers worldwide. As GBA, we have service centers not only in the Philippines where there are many BPO service providers in the world, but also in Bangladesh where prices are the lowest in the world, and Singapore and Malaysia where English proficiency is the highest in Asia. Instead of having to find a call center on their own, GBA selects the best partner for each country/region.
Generally speaking, the three main costs that determine the price of a BPO service are the cost of communication, the cost of depreciation of systems, etc., and the cost of labor. With the spread of the Internet and the rapid development of information and communication, costs other than labor costs do not vary much around the world. Therefore, "cost performance" has become the key to the success of BPO services. GBA will continue to expand its target countries and languages while ensuring service quality and local pricing standards. If you are considering reducing the cost of operating a multinational BPO business or increasing the efficiency of your operations, please contact GBA.
■GBA franchise enterprise · Service language list
■GBA Global BPO Alliance Pte. Ltd.
Company profile
· Address: 21 Bukit Batok Cresent #24-72 Wcega Tower, SINGAPORE
· Headquarter: Via 1 Maggio 13 20037 Milano Italy
· Legal Representative: CEODenis Guittet
· Establishment date: June 28, 2020
