Recently, Hunan Branch of China Telecom Co., LTD. (Hunan Telecom for short)2019 provincial terminal order meeting was successfully held in Changsha, whale cloud Computing Technology Co., LTD. (Whale Technology) for Hunan Telecom to create a new cloud shelf platform in the terminal conference.
In October 2018, based on the landing requirements of China Telecom's comprehensive channel system, Hunan Telecom and Haojia Technology took the lead in launching the "cloud shelf platform" project. The platform aims to improve the terminal sales ability of operators' retail stores by reducing sales cost, expanding sales radius, increasing customer contacts, improving profitability and other means.
The platform provides several core functions, such as drainage, bidding, support and service, to help operators complete the integration of online and offline channels, reduce the supply price, achieve one-stop trading and after-sales, and provide support and operation experience of "more, faster and better province" for the terminal sales of Hunan Telecom:
More: More products, more channels, more roles
1) More products: The cloud shelf platform is geared to all suppliers of authentic mobile phones, fixed networks and pan-intelligent terminals, enriching product types.
2) Multiple channels: Support the provincial and municipal two-level supply system, make intelligent allocation of suppliers according to the region, and guarantee the purchase of channels without worry.
3) Multiple roles: fully support various roles such as manufacturers, provincial and municipal distributors, small merchants, channel managers, purchasing guides, installation and maintenance personnel, and customers for terminal and card number sales.
Fast: logistics fast, transaction fast, string code fast
1) Fast logistics: the provincial company's intensive procurement logistics, pairing with stores, online ordering and offline store distribution, fully supporting the terminal ordering needs of small merchants, channel managers and shopping guides.
2) Fast transaction: Support retail customers to pay for goods through Wing Pay, wechat, Alipay and other ways.
3) Fast string code: For all mobile phones placing orders through cloud shelf, the string code can be directly pushed to the warehouse of the store, and the store can immediately accept the contract without waiting.
Good: Good after sale, good price and good experience
1) Good after-sales service: return and refund, after-sale replacement operation, and real-time tracking of processing status.
2) Good price: Introduce regular suppliers in the secondary market with competitive price advantages, and strive for the best price for retail channels.
3) Good experience: the cloud shelf system is integrated with the operator's business support system to share and share data, making the system more stable, more convenient to use, smoother experience and more complete functions.
Province: province handling fee, province cost
1) Provincial commission fee: Cloud shelf platform adopts China Telecom Wing Pay as the payment gateway, with secure transaction and free transaction commission fee, saving more than 10,000 yuan of commission cost for suppliers a year; At the same time, financial ious service will also be provided.
2) Save cost: The cloud shelf can check all the sales policies of telecom through the mobile APP to reduce the difficulty of sales. The system also has the function of purchase, sale and inventory management, which can help stores save operating costs.
In the future, Hunan Telecom will continue to deepen the comprehensive channel reform, Whale technology will combine years of telecom channel operation support experience and the latest Internet architecture and technology, to bring convenient and efficient terminal service experience to the end users and terminal channels of Hunan Telecom, to provide a strong guarantee for enabling terminal operation.
Related reading: The way of comprehensive channel reform of operators under the new retail trend
