With the rapid development of the market brought by the wave of mobile, customer consumption continues to upgrade, customer demand shows rapid growth, diversification, personalized characteristics, and the way to communicate with the enterprise also presents a variety of forms, call center, wechat, web page, Weibo, email, APP, SMS, message...... The customers who talk to the enterprise are everywhere. The traditional call center system, which was once favored, is becoming increasingly difficult to cope with, and the pain points are everywhere: high labor costs, poor customer experience through repeated communication, and the reasonable arrangement of human resources becomes difficult... Many challenges, how should the enterprise deal with?
Infobird has conducted in-depth research on eight enterprise customer service demand scenarios, invested top research and development force, and launched omni-channel cloud customer service products, so as to upgrade customer experience and help enterprises enter a new realm of intelligent customer interaction.
Highlight - Omni-channel access - One working interface, complete 8 interactive channels
Call center, wechat, web page, Weibo, email, APP, SMS, message, customer service all access to one working interface, to achieve one-stop processing of different channels of information;
Channel communication, customer information sharing: full dimension coverage of customers' basic information, social information, usage habits, customer label personality definition, accurate depiction of customers' portraits;
Multi-channel collaboration: The channel services frequently used by customers are preferentially recommended, and different channels such as call center, wechat and SMS can be coordinated in real-time communication.
Say goodbye to information islands and duplicate communication: customer contact information sharing through different channels, customer-centered contact information collection, associated communication information, business information, customer attribute information, etc., wave goodbye to duplicate communication!
Highlight 2 customer service robot - a single round of conversation is a rookie, two rounds of dialogue is a blue bird, multiple rounds of dialogue is a bird
The latest generation of artificial intelligence robots support multiple rounds of conversation, motivation prediction, autonomous learning, and massive industry knowledge base to solve problems
Intelligent leading dialogue and semantic accuracy is widely recognized by users and the industry
Rich scenarios can be applied to websites, software, and intelligent hardware
Skillstotal Robot provides technical services in almost all areas of life
The corpus is a powerful corpus based on semantic technology and supports batch uploading
Quick response millisecond response speed, easy to meet the demand
Access convenient free 10000 questions and answers, simple configuration can be put into use
The new generation of intelligent knowledge base system based on NLP technology is deeply optimized for the characteristics of multi-industry knowledge, with high hit rate, fast and accurate matching of knowledge base, and convenient for corpus import and management
Highlight three mobile phone, computer, IPAD- full terminal support, breaking the boundaries of time and space
Catering, express delivery, logistics mobile scene is widely used, time and place is not limited; Support customer service on mobile terminal and PAD terminal, phone, wechat, web page, Weibo, email multi-channel support; Computer, mobile phone, PAD end of the work order synchronization, customer service is not near the computer, service work can be efficiently completed
Highlight four illustrated, dimensional rich customer service report - customer service management is not a matter
Customer service director to monitor the large screen, customize the performance report; Rich report presentation from different dimensions of enterprise, customer service group, customer service and all-channel;
Five-work order system - efficient communication, smooth flow, mobile scenarios can be applied
Phone, conversation and business information can be seen in the whole process of communication: work order is initiated, channel contact information and business communication information are automatically carried, so that those who process work order can be clear at a glance in the flow process, reducing repeated communication.
Mobile work order allows customer service to easily receive reminders from both mobile and computer terminals in mobile scenes. 100% of information can be fully supported by H5 and APP, and third-party orders can be sent
Highlight six decentralized, redundancy, high availability
Software architecture Decentralized service architecture, redundant design of service components, multi-room and multi-carrier deployment, supporting public cloud and private cloud deployment.
Highlights seven rich number resource pool, enterprise bright numbers show strength
Enterprise exclusive 400, 1010 national unified hotline beautiful number, is a symbol of enterprise strength, can improve customer trust.
Highlights eight flexible deployment, on-line fast, low cost
It supports different deployment modes of public cloud, private cloud and hybrid cloud, which can be used by large, small and medium enterprises. Self-built and hosted enterprises can choose flexibly.
Service enterprise users, never let enterprises down, newsbird has been active in the field of customer service with a professional and reliable image, with rich customer service experience, in-depth insight into enterprise needs, the industry's leading technology development of Newsbird omni-channel cloud customer service, can immediately solve the enterprise under the new situation of customer service problems, Help customer service business to form a multi-way construction, multi-channel service, multi-department organic linkage, efficient management of customer interaction hub, form a closed loop of customer service, create a value-added engine.
