For operators, the new normal of economy and the wave of digitalization are two sides of the coin, with both opportunities and challenges. On the one hand, with the ebb of demographic dividend and the impact of OTT business, the development trend of operators' first-line channels has reached the plain. On the other hand, the emergence of new technologies and new business forms gives operators more opportunities for innovation and transformation, and creates a channel value-added system with core competitiveness in terms of partner development and business capability support.
Gratuity settlement upgrade is necessary
As a lubricant to promote the development of operators' channels, the connotation and extension of business elements of payment settlement, such as users, products, retail, wholesale, leasing and payment methods, have undergone subversive changes at the present stage. If operators want to be able to cope with the changes and be more dynamic, they need to integrate with digital technology, diversify their operations and enable their partners to gain stronger "winning power".
With years of rich experience rooted in the field of operator settlement support and guided by the five-layer system architecture of China Mobile's third-generation business support, ZTE Soft Creation focuses on creating a new generation of enabling fee settlement center for partners, and builds a "centralized, unified, integrated and digital" system to efficiently support the pace of fee business informatization.
Based on the Internet thinking, the new generation of fee settlement center breaks the traditional chimney construction mode and gathers the "shared" modules of multiple application scenarios into multiple sharing capability centers, such as fee allocation, income forecast, sunshine survey, etc., to provide unified services for different applications and enhance the settlement relationship between online channels, social channels, partners, internal shop assistants and operators. Promote more transparent compensation settlement, more detailed services, and more vertical support.
Comprehensive fee allocation, quick response to settlement business needs
With the deepening of full-service operation, the service types of operators have expanded from traditional voice services to voice, data, and Internet applications. Various businesses correspond to different remuneration settlement rules, how to liberate manpower and improve efficiency in the allocation of rules?
The fee allocation center provides standardized management, flexible allocation, convenient use and easy to understand settlement rules allocation capabilities, and optimizes and improves collection rules, policy management and settlement business, which can not only quickly respond to diverse settlement business needs, but also greatly shorten the time limit of fee accounting and reimbursement. Ensure that the agent fees accurate, timely, full payment.
Among them, the configuration of intensive settlement collection rules realizes the information of different data sources, various collection methods, different collection frequencies and so on to be broken into pieces and unified interface management. Policy management configuration, through the customized approval process, the fee policy archive and settlement rules configuration creative integration, facilitate agents, shop assistants, Marketing Department and other non-professional allocation personnel, easy to understand the settlement rules. At the same time, the settlement service allocation, relying on the flexible tariff data model and a variety of calculation methods, has liberated the settlement rule allocation manpower, and the work efficiency has been improved by an order of magnitude.
Multi-angle revenue forecast, improve the enthusiasm of channel development
In the past, business data was not shared and communication channels were not smooth, so operators could not supervise and analyze the business activities of partners, and partners could not understand and implement the operators' incentives well.
Based on pain point, revenue forecast center, for different users to provide multi-dimensional fee forecast trend analysis capabilities. Operators in provinces and cities can directly see the development trend of agents through the revenue analysis trend chart, estimate and settle remuneration, achieve budget control and reasonable and optimal business development, and provide reference for the subsequent adjustment of remuneration policies.
Agents can pay real-time attention to the current fee settlement income, obtain first-hand hot marketing policies, according to the fee rules to analyze business development profit points, while developing key business settlement to a higher fee.
Full view sunshine query, create an open and win-win ecological chain
In the traditional gratuity settlement, the opaque and unclear settlement often frustrates the business enthusiasm of the partners and affects the stability of the channel cooperation. Sunshine Inquiry Center, relying on the guiding ideology of Mobile Group company, aims to improve agents' perception of remuneration, provides partners with full view query ability of remuneration settlement track, realizes real-time visualization of remuneration inquiry, remuneration reconciliation, unissued remuneration early warning and remuneration policy query, and thoroughly solves the long-standing problem of opaque remuneration settlement.
The track information and visualization function of Sunshine Query records log information in every key link of the remuneration settlement process. All partners can query the remuneration settlement results and reasons for non-payment, which helps to urge agents to pay attention to the development quality, standardize the acceptance, prevent business errors, and promote the sustainable development and long-term cooperation of the channel.
Zte Soft Creation has been dedicated to the construction of operator settlement field for ten years, and has accumulated rich experience in settlement operation support. After three iterations and upgrades, the compensation settlement center fully supports various settlement businesses such as remuneration, payment, network, payment, SP/CP, government and enterprise, and Internet channels, and re-enables the whole settlement process by various means to change from passive support to active operation. At present, IT has been put into operation practice in China Mobile, and has achieved good demonstration effect for the transformation of the third generation of IT support.
