Let the service brand, this is the future of the whole home furnishing industry to face changes. At present, many services are becoming product brands, but many mobile operators are scattered all over the country, without their own brands, and the service workers are not even brands. The new technology and the new system will enable more service companies to become independent, to build their own brand in the society, to build a reputation, to turn the service into a brand, this will be the beginning of a new era. At Huannai, the company performs the responsibility of customer service from top to bottom. Only to meet customer needs, enterprises can become bigger and stronger, to maintain the leading position in the industry.
Fan Xinyu: Another name for miracle is hard work
On the interpretation of effort, Fan Xinyu, home furnfurning consultant of Hollecker Hongqiao Macalline flagship store in Tianjin sales area of Huanai Home Furnfurning, said: Another name of miracle is effort.
In just 4 months, Fan Xinyu stood out by virtue of her own service advantages and became the service star elected by Hongqiao Store of Huannai. Originally engaged in the luxury industry, he moved to the service industry. He firmly believes that "doing service is to meet the needs of customers". Fan Xinyu said that good service makes people feel comfortable and efficient, which includes making customers feel comfortable environment, making customers willing to stop to learn about products, and making the communication process interactive and effective. "I pay great attention to the details of service, before, during and after sale all 360° to meet the needs of customers to feel at ease."
Everyone is a big trend in the development of China - Nai household. Fan Xinyu has her own understanding of "Everyone House". She said, "According to the needs of customers, we provide all kinds of services to meet their needs, from the ceramic tile, bathroom, ceiling, wardrobe, kitchen cabinet, floor, wallpaper, furniture and other aspects to provide one-stop shopping services for customers to meet their various home needs. Angelababy chose our Holecker original board for the baby, because the original board density board, based on solid wood particles, into a fibrous shape, plus our MDI adhesive, which is used to make baby pacifiers, perforation test, the test report did not detect formaldehyde and benzene, very environmentally friendly, baby can directly contact. So now as long as there is a baby in the home, generally the first choice will be Hollaker original plate."
Yang Yuanyuan: I love selling. Selling makes me happy!
Her motto in life is very special: happy, happy, professional. Yang Yuanyuan, home furnishing consultant of Wrigley Sanitary Ware Store in Hexi Circle Bohai Sea, regards her work as her hobby and enjoys the process of sales. Every time she solves customers' problems and gets recognition and trust from customers, she feels a sense of accomplishment. She is really happy in sales.
With a delicate heart, Yang Yuanyuan preliminarily predicts customer needs through some intuitive expressions of customers, and gradually establishes trust with customers by answering thoughtful and detailed home decoration questions, so as to explore customers' potential needs smoothly, help them complete home decoration planning, and recommend suitable products for customers. "In fact, I think we do the core of the home consultant is to solve the problems for customers, customers will trust us to solve some of the problems, originally our platform and brand power is very advantageous, to see whose service can move customers more, I think the details decide success or failure."
It's not uncommon for people to "just look" at the store, and Yang Yuanyuan has encountered one. "It's OK," she says with a smile. It doesn't matter if you look at it." "Just look" customers for the seemingly unsolvable problems of home decoration, she will actively provide solutions, to the customer's various questions put forward satisfactory answers. But the customer still insisted, we are just looking, today can not decide. Yang Yuanyuan still smiled and said: "You don't have pressure, what questions I can tell you." The clients were finally impressed. They smiled and told Yuan that they had several brand options and were considering them. Yang Yuanyuan spoke very sincerely about the advantages of Huannai brand, and made a specific analysis according to their living habits, hobbies and other needs. She got the trust of customers, and finally chose Wrigley sanitary Ware. Thus, it can be seen that upholding the spirit of service, persistence and efforts is the necessary way to success.
Huannai people respect products, services and people who love their families. In more than 1600 stores all over the country, there are many sales staff like Huang Shougou, Wang Wei, Fan Xinyu and Yang Yuanyuan. They are considerate, courteous, professional, patient and methodical. Huanai is not short of miracles, because there are a lot of people in Huanai in order to create miracles and continuous efforts.
