Under the background of the comprehensive implementation of the "Big connection" strategy, customers' consumption demands are becoming more personalized, transaction scenarios are becoming more diversified, integrated business management is becoming more complicated, and it is more difficult to open and activate nes and business platforms. How to provide users with extreme experience and diversified services? How to continuously reduce operating costs? These challenges lie in front of operators, but also China Mobile third generation business support system facing the improvement of the subject.
As one of the core systems of China Mobile's third generation business support, the opening center has experienced many upgrades in the past decade. Since the era of BOSS1.0, as an active module first appeared, its system function and support business are relatively simple. With the development of business and users, the function of the opening module is also gradually improved. In the era of BOSS2.0, due to the needs of long process business development of China Mobile, PBOSS system (product operation support system) was introduced into the original support system to separate mobile network and fixed network opening for support. Although the problem of service support is solved, the system architecture has high coupling degree, lack of openness, and high monitoring and operation cost.
Reviewing the development process of the opening center system, it is found that the construction mode is mainly passive support, the degree of intelligence is low, and the operation and maintenance personnel are more involved. In order to change the status quo, the new generation of opening center system should be built into an operational opening center from the aspects of intensive business support, active system planning, elastic performance expansion, intelligent processing of work order and so on.
The new generation of open sharing and operational service opening system of China Mobile has four features:
The operation planning center provides rapid response capability of service planning for system "design state". Through the configuration capability of interface, it can realize the fast response of new business and new demand, as well as the fast response of "analytical state" optimization and promotion strategy; Carry out strategy planning for system optimization configuration based on the analysis results output by the operation analysis center. For example, if the analysis center analyzes that the current system processing performance deteriorates, the planning center can deliver system capacity expansion policies and the operation and scheduling center can implement dynamic system capacity expansion. Operate the dispatching center to realize the stable operation of the system in the "running state". In terms of business, the positive and negative scheduling of long and short process business orders and network elements is realized. On the platform, according to the strategy determined by the planning center, the elastic adjustment of system processing capacity and business processing channel is carried out dynamically. When supporting Internet-based marketing scenarios such as sec-kill and panic buying, the dispatching center uses the automatic deployment capability to quickly and dynamically adjust operations according to the operation plan. Operation monitoring center carries out panoramic visual monitoring of operation scheduling details, proactively discovers anomalies, and realizes automatic processing. The system platform layer provides the graphical monitoring view of the running environment, application container, process, service, etc. The system business layer provides various real-time business views. The operation analysis center analyzes the data collected by operation monitoring and gives suggestions for system optimization and improvement, forming a closed-loop of acquisition, analysis, promotion and acquisition. Sensor probes are placed in the key computing components of the system, multi-dimensional analysis is carried out through the operation analysis engine, and system health trend analysis and optimization suggestions are provided to promote the continuous optimization of business processes, management efficiency and IT support.
Zte Soft Creation focus on business opening field construction for 14 years, has accumulated rich experience in opening operation. This opening center system has been upgraded for three iterations, realizing the transformation from passive support to active operation. At present, IT has been put into operation practice in China Mobile, and has achieved a good demonstration effect for the transformation of the third generation IT support.
