I believe many people have experienced, the service of the bank network hall seems to be much better than before. Yes, changes in the market are forcing changes in banks. In particular, the rapid rise of Internet finance has sounded the alarm for traditional banks, and the most criticized services have become the key areas for banks to make efforts to improve.
In recent years, the major banks have invested heavily in the information transformation of the first-line network hall, to build smart outlets, promote the network upgrade to "intelligent hall", to provide customers with multi-channel, all-round, intelligent financial services, to bring customers a new feeling of "self-help, intelligence, wisdom".
It is reported that the "intelligent hall" of the bank has three characteristics of high aggregation, strong practicability and good experience. It can break the isolation of online and offline channels, realize the interconnection between the bank's various businesses and the background data system, facilitate the lobby manager to provide customers with personalized one-on-one service and consultation, and realize the double improvement of service efficiency and customer experience. The core of "intelligent Hall" lies in intelligent communication, to achieve efficient communication among lobby managers, backstage experts and customers. "Hall Tong" of Kangtopu is to provide customized solutions for this demand.
The "Hall Tong" operation support platform of Kangtopu is an online intelligent service support software tailored for the first-line network office staff of banks, telecommunications, securities financing, power grid, tax and other institutions. The first-line staff of the network can communicate with the background experts in real time on the difficult problems encountered in the customer service and sales process, or through the knowledge base and bulletin board of the platform to demand the best solution. "Hall Tong" adopts an independent private cloud deployment mode, and also supports all employees to independently learn online and get familiar with the latest policies, institutions and product marketing knowledge and skills.
"Hall Tong" includes three functional modules: first-line consultant terminal, expert terminal and management control platform.
Front-line consultant: Provide front-line employees with tablet, mobile APP, wechat, pc client and other channels to initiate consultation with experts in the background, or access the knowledge base in the background for self-learning.
Expert side: Provide tablet, mobile APP, wechat, pc client and other channels for background experts to answer questions, sort out questions, and archive knowledge.
Management control platform: controls and manages front-line employees, experts, and knowledge bases through background servers.
Based on the Internet information platform and powerful functions, "Hall Tong" can greatly improve the ability of front-line customer service staff to solve customer problems, and create a strong support background for front-line support staff; Improve the knowledge transfer efficiency of customer service staff and experts, and continue to accumulate the company's knowledge assets, give play to the value of knowledge; Improve the service efficiency and service quality of the first-line business hall, and help maintain the corporate image of the company.
In the future, Hall Tong will join hands with the majority of customers to promote the construction of intelligent hall, to provide customers with 7×24 hours of comprehensive, intelligent and personalized, differentiated services, to bring fundamental changes to people's way of life. For more details, please search "Hall Tong" on Baidu.
About Comtop
Shenzhen Kangtopu Information Technology Co., Ltd. is a leading enterprise informatization and mobile application comprehensive solution provider in China, and has formed an overall solution service capability covering IT planning consultation, solution design and implementation, application software design and development, IT system operation and maintenance outsourcing, operation and promotion and other aspects.
As one of the first national-level high-tech enterprises certified and a key software enterprise in the national planning layout, Kangtopu passed the CMMI5 certification in 2011, indicating that it has reached the highest level in the industry in terms of software development, production, service capability and project management.
It is also the first supplier of "Three Drill of Safety Production Risk Management System" of China Southern Power Grid. It has been awarded "Top 100 Software Enterprises in Shenzhen" and "Key Software Enterprises in Shenzhen" for many consecutive years, and several research and development projects have been funded by the Shenzhen government, making it a key software enterprise supported by Shenzhen.
