In each field of service industry, from the perspective of economies of scale, although 2C has attracted much attention, 2B services occupy a very large market share, and the characteristics of specialization and differentiation are increasingly obvious. At the same time, with the comprehensive and standardized assessment of service capability, B2B services are more clearly divided into categories. From basic services to professional services, and then to integrated services, this is a level of improvement, which also creates an increase in demand. The development of B2B services in China faces great opportunities, of course, it must accept the same level of challenges.
Servitization has gradually become the core of transformation and upgrading of traditional industries. Servitization of manufacturing industry is the way of manufacturing industry in developed countries, and it will certainly be the development direction of manufacturing industry in China. How can manufacturing seize the opportunity to become servitization so that it can get out of the bottom of the smile curve and achieve a successful transformation? Of course, other industries outside of manufacturing are increasing the speed of non-core businesses as outsourcing processes mature and service providers improve their capabilities. In developed countries, per capita GDP reached 5,000 to 6,000 U.S. dollars, ushering in a revolution in services. In the next one or two years, China's service industry will also become the focus of domestic demand economy, and its overall size and volume will reach unprecedented heights.
To this end, Pegasus Travel and Shanghai Jiading District Jiangqiao People's Government prepared to hold the "2012 China B2B Service Summit" on December 7th this year, inviting entrepreneurs, research and consulting experts, investors in related fields to discuss the current situation and future of B2B service in China under the unstoppable trend of service. As a leading institution in the field of service knowledge service in China, Pegasus Travel has been systematically exploring and thinking about service mode and process. No matter it is business-to-consumer (B2C) service or business-to-business B2B service, in addition to the difference in roles and service content, from the perspective of the scope and ability of service provision, it is basically the same. A good service model means that it must be easy to copy, easy to perceive, service materialization, 2C or 2B is the same. And because it is easy to copy, easy to perceive, service materialization, it will also be easy to surpass and replace, which requires continuous optimization and upgrading of service process and system management.
Currently, our country B2B service pattern can basically be discussed from three aspects: role of participant, service content and profit model. No matter what type of B2B service, it needs to be clearly positioned from these three aspects first. At the same time, in the process of service upgrading, how to play the role of policy support and promotion, it is particularly important. It is expected that the "2012 China B2B Services Summit" will become a deep thinking in China's B2B services field and promote the development of B2B services to a more large-scale and standardized road.
